Amy Frey Email & Phone Number

Albuquerque, New Mexico, United States

Albuquerque

Holyoke, MA

- On-site liaison for multi-million hospital IDN providing resolutions in all business aspects for both account and Medline - Supported sales team by managing contract terms, assisting with brand conversions, and tracking all savings and projects. - Consistently reduced local surplus inventories by greater than 95% annually- Provided issue resolution by.

Sudbury, MA

• Service Contract Administrator/Sales Support Administrator (Candela Corp., Wayland, MA)
• Coordinated with Field Service team to renew/initiate service contracts on expiring warranties and contracts
• Processed documents and payments for service contracts with customer accounts
• Analyzed data to complete monthly service contract revenue and commission report
• Prepared quotes and obtained required executive approvals on pricing of equipment as requested by the sales team

Albuquerque, New Mexico Area

• Pricing/contract services point of contact for large IDN account ($160M annually) with regional and national GPO membership
• Ensure customer satisfaction by accurate contract and pricing entry and timely and informative confirmations with accounts
• Research, analyze and resolve root cause issues for pricing discrepancies and communicate resolutions with relevant parties
• Designated a Subject Matter Expert on and contributed to best demonstrated practices for root cause research and resolution

Albuquerque, New Mexico Area

• Exceeded department goals with training and workflow management of assigned team and overflow of other regional teams
• Resolved special projects/account implementations for sales teams by initiating interaction between multiple departments
• Blackbelt participant for process improvements for Pricing Research department
• Pilot region for corporate system platform conversion

Albuquerque, New Mexico Area

• Researched and resolved pricing research requests received for all accounts within the region for both sales teams and hospitals

Albuquerque, New Mexico Area

• Proactively resolved pricing discrepancies on daily and/or weekly CPA (continuous pricing accuracy) reporting to customer’s satisfaction for multiple accounts (20+) in region

Billerica, MA

• Generated service contracts, RFP/RFQ, and time and material services quotations in compliance with SOX
• Organized and maintained all system data relevant to contracts, customers, and equipment, to streamline renewal activities
• Transitioned service contracts and inventory from a corporate acquisition and sustained customer satisfaction levels during conversion

Billerica, MA

• Managed administrative functions for company executives including: scheduling, correspondence, expense report and travel processing
• Provided tracking and analysis for forecasting, business planning, monthly benchmark report, and general reporting needs
• Administered cell phone service plans and usage, including cost-savings opportunities analysis and provider contract negotiations

Billerica, MA

• Received and initiated service activities for internal/external customer calls from multiple support lines
• Excelled at operational, administrative, and purchasing duties
• Data collection, price/cost analysis and cost-effectiveness reports for negotiation of contracts
• Administrative support for Customer Support and Executive Management

Danvers, MA

• Tracked daily sales volumes to discern trends in business for improved scheduling
• Dealt effectively and skillfully with customer questions, concerns and complaints
• Organized and distributed time-sensitive mass mailings
• Conducted incentive programs to strengthen staff involvement in company goals