Worked as an assignment office clerk then supervisor supporting repair and installation field personnel. I then became a staff manager at NYNEX working with the group handling Public Service complaints. We investigated the complaints to determine how to resolve them. After the PSC group I worked with the staff group handling cutovers to Cosmos converting field personnel from manual to computer inputs. We provided support. training, and written documentation for the conversions. The last two years before I retired our group worked with other phone companies providing software requirements for a new system the company was converting to. Three years after retiring from Nynex I went to work for my current employer as a part-time sales representative and. have been with them for more then 20 years..