Mark Friedlander Email & Phone Number

Pompano Beach, Fl, Us

Lighthouse Point, Florida, United States

Miami-Fort Lauderdale Area

• Managed multi-location district, leading sales growth & customer service.• Developed district-wide strategies, increasing profitability and market share.• Led store managers in team development and operational efficiency.

South Florida

Managed sales team of nine stores with 40+ employees with high emphasis on customer serviceHands on whether working the sales floor or coaching, teaching to achieve effectiveness and resultsCompliance & Sales Reporting, Scheduling, Purchasing, Hiring, Enforcing Performance Plans, Firing, Ordering Supplies, Goal Setting, Resolving Escalated Customer Complaints, Teaching Excellent Customer Service – Teaching Ordinary vs. Extraordinary Sales/Service Traits

Palm Beach County

Oversee and uncover opportunities for sales growth with banking staff to increase branch’s profitabilityDealt with compliance and corporate policy issues on a daily basis, coaching team to excellenceCompliment bankers’ ability to succeed by coaching on the fly and allowing them to self–discoverWorked at several branches, rovering to train staff for advancement opportunities within the marketplace.

State Of Florida- Promoted To National

Hired, trained & coached sales team, budget & strategic planning, dealt with compliance and warranty counseling to team as well as partners. Worked Sales on a regular basis to support team and markets.Handled escalating customer service issue, trained team empathy and listening skillsOversaw national districts trends and strategic planning, worked closely with other DM’s to duplicate the sales growth & sales techniques/strategy achieved in Florida

Worked with Physicians, marketing food sensitivity allergy testing. Highly Successful in showing Physicians the value of our testing, adding our services as another profit center at the same times as helping so many in need.Presentation at trade shows and public speaking at chamber and industry seminars, targeting the medical community as well as educating the public on the food sensitivities and its impact on our health and wellness.