Jonathan Frigon Email & Phone Number

United States

US Virgin Islands

Formed and led a team to provide a service offering maintaining multiple production environments. Developed the support processes for multiple client's unique needs for Reactive systems developed by Yoppworks/Improving Ottawa, ensuring stable systems, and providing pro-active maintenance to ensure minimal disruption to client workloads. Assisting in the.

Canada

Yoppworks was acquired by Improving. See Job Description above.

US Virgin Islands

- Maintained daily appointment schedule, parts availability, and shop operations to ensure same dayvehicle repair.- Ensured accuracy with repair cost and completiontime estimates.- Certify parts accuracy for vehicle repair to maximizeefficiency.- Performed vehicle repairs based on staffing demand.- Increased Revenue by 32% in first year, andmaintained.

San Francisco Bay Area

Managed 4 products simultaneously ranging from a website, to a full fledged meteor web app in a quick paced start up environment. Maintained clear communication between engineering and product designers. Managed weekly scrums, as well as keeping the CEO and COO up to date on all projects.QA testing, bug reporting and root cause investigation on all.

Corvallis, Oregon Area

Produced product as requested by management. Met and exceeded expectations daily, and provided excellent products assembled to specifications provided by lead mechanical engineers. Also worked on spreadsheets to provide better organization and clearer layouts within microsoft VBA in excel.

Victoria British Columbia

Assisted in critical development of team projects for the Formula Society of Automotive Engineers (SAE) competition as part of the UVIC formula team. All of the work was done completely on my own time with an involvement of 20 hours a week or more. This included project management, time management, solidworks modeling, and design review. Reverse-Engineered.

Petaluma California

Specialist in Rma returned units for envoy's and microinverters. Also singlehandedly wrote a Java automation program that saved 90% of the time per unit. This savings allowed the company to use their resources more efficiently and have a fully automated intake process for returned Units. This program utilized Google spreadsheets api, salesforce.com api.

Provided excellent customer over the phone, email, and within the extents of the systems. Efficient in talking on the phone and navigating and typing through the company systems. Achieved 60-70 calls per day helping the customer with website issues as well as internal issues with systems and troubleshooting customer problems. Worked to meet and exceed a.

Bachelors Computer Science In Progress, Computer Software Engineering, 3.0

Activities and Societies: Formula Society of Automotive Engineers Team at the University of Victoria. Also participated in the Microsoft.

General Education, Software, 3.0

PHYED 67.2 Fencing FREN 2 Elementary French 2 FREN 3 Intermediate French 1 MATH 155 Intermediate Algebra PHYED 78.2 Intermediate Golf COUN.