Frederic Laine Email & Phone Number

Montreal, Quebec, Canada

Use my technical expertise to help clients determine if Arista's solutions are right for them.Work with the Sales team to identify and qualify Platform opportunities through a formal sales process. Conduct full technical discovery, identifying pain points, business and technical requirements, “as is” and “to be” scenarios. Architect client solutions to meet gathered requirements.Take full responsibility for the technical aspects of the sales cycle including general… Show more Use my technical expertise to help clients determine if Arista's solutions are right for them.Work with the Sales team to identify and qualify Platform opportunities through a formal sales process. Conduct full technical discovery, identifying pain points, business and technical requirements, “as is” and “to be” scenarios. Architect client solutions to meet gathered requirements.Take full responsibility for the technical aspects of the sales cycle including general teaching, introductory meetings, supporting bid responses, product and solution briefings, proof-of-concept work, and the coordination of additional supporting technical resources. Identify and handle key customer technical objections, guiding them to success.Prepare and deliver product messaging in an effort to highlight Arista's value proposition and unique differentiators, using white-boarding, slide presentations, product demonstrations, white papers, trial management and RFI (Request for Information) response documents.Work hands-on with EOS-based products to demonstrate and prototype integrations in customer/partner environments. Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution, providing “best practice” advice to customers to optimize Arista's effectiveness. Show less

Lead trimestral sessions where we invite many Business Units (BU) representatives to present some of their product roadmap & their market vision to the customer engineering team.Successfully got BU buy-in in an effort to align more closely BU objectives with customer’s needs by assigning a Product Manager (PM) resource to my account.Championed a Proof of Concept (PoC) exercise with the customer with regards to their core routers. This core refresh was an opportunity for our… Show more Lead trimestral sessions where we invite many Business Units (BU) representatives to present some of their product roadmap & their market vision to the customer engineering team.Successfully got BU buy-in in an effort to align more closely BU objectives with customer’s needs by assigning a Product Manager (PM) resource to my account.Championed a Proof of Concept (PoC) exercise with the customer with regards to their core routers. This core refresh was an opportunity for our competitors (Huawei, Juniper, ALU, etc.). This PoC, a show of the depth of our resources was instrumental to the win.Collaborated on a large Mobile LTE RFP response, where I had the responsibility for the mobile backhaul network and the IP network for the LTE back office services (EPC, VoLTE, IMS, etc.)Spearheaded a Large Scale NAT (CGN) RFP response where I managed the extended team (account team, BU, finance and services) for a successful response. Collected customer needs/problems/requirements by establishing a bi-weekly meeting that allows me to better be their advocate internally.Lead our customer satisfaction evaluation process for the entire cable region, which means enough surveys are sent to customers and responded to. Worked with the account teams to resolve issues with customers that were not satisfied to Cisco’s standard.Regularly present in front of various crowds product roadmaps, solutions architecture, and feature enhancements.Obtained, 3 years in a row, the mention of achiever – > 100% of goal. Show less

Provide superior quality and efficient service to both internal and external clients as measured by performance objectivesEstablish and maintain effective relationships, to both internal and external clients.Handle/resolve inbound, data and network, trouble related and inquiry callsTake the initiative to follow up, resolve and communicate issues to key business areasAccountable for troubleshooting and resolving client issues on both a proactive and reactive basisPrimary… Show more Provide superior quality and efficient service to both internal and external clients as measured by performance objectivesEstablish and maintain effective relationships, to both internal and external clients.Handle/resolve inbound, data and network, trouble related and inquiry callsTake the initiative to follow up, resolve and communicate issues to key business areasAccountable for troubleshooting and resolving client issues on both a proactive and reactive basisPrimary interface between Key Business PartnersInput, update applicable systems, records and files to process, route and resolve trouble management issues.Recommend products and services to meet and exceed the needs of clientsDeliver responses, which consistently exceed client expectations in terms of responsiveness and accuracyDemonstrate initiative in following up and resolving issues, and escalate unresolved issuesAssist in identifying, tracking and reporting coverage/service and provisioning issues Show less

Requirements analysis of a project that is aimed at lowering the time needed for a senior designer to integrate a project and to configure his work environment. An average of two weeks was required prior to the project.Proposal and implementation of a solution which centralizes the information, diminishes the designer’s intervention and increases his productivity.Java development of a client that copies files newly created files and modified files to an FTP… Show more Requirements analysis of a project that is aimed at lowering the time needed for a senior designer to integrate a project and to configure his work environment. An average of two weeks was required prior to the project.Proposal and implementation of a solution which centralizes the information, diminishes the designer’s intervention and increases his productivity.Java development of a client that copies files newly created files and modified files to an FTP server.Creation of Empirix scripts to evaluate the performance of the Multi Media Library (MML). The scripts were used to simulate different models of stress. I analyzed the results and wrote a report on the system’s ability to reach planned objectives.Validate the correction of bugs reported by the testing team on each new release of the MMS system. This includes reading the procedure to recreate the bug and manually execute it. It also required Unix scripting knowledge to configure the system. Show less

I did the design and implementation of the GIS (Grid Independent System), a distributed system which allows the medical personnel to have access to the patients’ files in case of a major failure of the system.Design and implementation of a generic authentication module which uses a fingerprint as credentials.Development of a software component making the use of the fingerprint scanner easier for the software development team.Design and development of a framework for the… Show more I did the design and implementation of the GIS (Grid Independent System), a distributed system which allows the medical personnel to have access to the patients’ files in case of a major failure of the system.Design and implementation of a generic authentication module which uses a fingerprint as credentials.Development of a software component making the use of the fingerprint scanner easier for the software development team.Design and development of a framework for the reporting module.I have learned team work in a different environment. Working in a medical software company taught me how to be meticulous and thorough because there was no place for error.All the development was done with Object Pascal (Borland Delphi). Show less

Engineer’S Degree, Software Engineering (Telecommunications)

Software engineering

Education record

Dec, Computer Science

DEC in Computer Science