Handle inbound and outbound call flow, displayed professionalism and customer courtesy. Multitasked, interact with customers with professionalism and maturity. Work well independently and succeed in a team environment. Adapted and acted quickly to process change, troubleshooted basic technical issues, use multi screens, and proficient in Microsoft Office applications.

General administrative work (filing, faxing, copying). Answered and directed phone calls using a multi-phone system. Processed orders, received stock, verified, and checked orders. Maintain A/R records, prepare statements, bills and invoiced, process payments, respond to customer inquiries regarding account status. Processed the returns, warranty, and co-ops. Built relationships with customers and manufacturers.

Answered and directed phone calls using a multi-phone system. Built relationships with customers. Set up reservations. Performed general administrative work (filing, faxing, copying). Shuttled guest to different locations. IHG Club Leader - Enrolled guest into program and got employees to meet quotas.

Transferred phone calls using a multi phone system, answered emails using Microsoft Outlook, scanned and selected resumes, set up interviews and interviewed, ran background checks, offered positions, electronically filed, and hand filed, calculated payroll by hand, made spreadsheets using excel, wrote memos.

Traveled to different retail stores in Michigan. Priced and stocked Coca-Cola products, built displays using a planogram. Built relationships with store managers and store associates.

Provided excellent customer services. Actively engaged customers to assess their needs and provided fast, friendly, knowledgeable service. Ran cash register, self-checkout, and returns desk. Trained new employees. Captain of the Kids Workshop. Received highest level of Customer Service (Platinum Homer Award).