Under direct reporting of INFINITI Motor Company Ltd (Hong Kong), in charge of After Sales & Customer Experience strategies and European Markets After-sales operations. • Head of Parts & Accessories Product, Pricing & Business Planning activities (In collaboration with Nissan Europe)• Coordination of INFINITI Logistic organization & performance of the European warehouse (Amsterdam) & others Nissan supply centers• Marketing & Retention tools development & Markets implementation : Extended Warranty, Service Contract, WL Insurance, VIP service• Sales, cost, BP and Performance management (Incl. S&M expenses) to ensure KPIs, GM and Profit – Reporting to IML & NAE• Monitoring of Technical Support, Service Engineering & Warranty• Training : activities monitoring & Budget Planning management• Customer Experience : Strategy & Budget Planning for Call & Quality Center, Methods & standards, Sales & After Sales Surveys• European After-sales operations : Direct Markets After-sales Field Force management & Importers follow-up

As Part of the Board, participation in annual Business Plan calculation by defining and implementing actions for global sales & dealer margin policies allowing volumes achievements respecting HQ fixed budget (± 70 M€) - P&L amount :• Managing, driving & motivating sales field team, sales planning and back office (18 people) to achieve quantitative & qualitative Target / KPIs : CPU, M/S, retail, wholesale, Stocks, Communication, CSI ...• In collaboration with logistics, quantitative and qualitative monitoring of subsidiary & Network stock• Internal and HQ reporting : Monthly closing (dealers margins and incentives - CPUs Management), monthly and weekly forecasts, proposal and financial validation of monthly incentives per channel & product• Ongoing relationship with Network Development, Marketing, Finance & CGI dedicated team for Risk Management / Floor Plan Fup / Financing Operations (Credit Offer, Leasing, PCP,… & Kickback use)• Active contribution to the various Kia Motors strategic comities (Europe & Korea)

In charge of Fiat New Vehicles East Area Sales (50 dealers, 6 Zone Managers, 16.000 NV, €190m T/O)Implementation of Channel / Product / Mix strategies allowing M/S & Retail / Wholesale targets achievement

In charge of East Area Parts and Services management for all Fiat Group Brands (70 Dealers, 6 Zone Managers, €90m T/O)Implementation of Parts Sales and Service strategies allowing Turnover & Customer Quality improvement targets achievement.

2001 / 2003 – Sales Zone Manager – Lorraine 2000 / 2001 – After Sales Marketing Coordinator – West District Area (Bordeaux)1998 / 2000 – After Sales Zone Manager– Lorraine (East of France)1997 / 1998 – After Sales DMS Improvment Project Manager (S.U.C.C.E.S)1996 / 1997 – Methods and Organisation Department Assistant