Fernando Sabatino Email & Phone Number

Uruguay

As a senior leader at Endava, I am dedicated to owning and nurturing the relationship between our clients and our delivery organization. My role is pivotal in ensuring alignment on goals, expectations, and deliverables. I aim to deliver exceptional client experiences, drive continuous improvement, ensure exemplary service delivery, and provide strategic foresight.

Montevideo, Uruguay

As a Delivery Manager, I oversee client accounts in the Healthcare Industry Vertical. I am the primary point of contact and trusted advisor for these clients, and I am responsible for the successful delivery of services, P&L, financial forecasting, and overall commercial success of the accounts. I manage and lead multiple teams, facilitate professional development, and recruit and allocate resources.

Montevideo, Uruguay

I manage multiple IT projects with distributed teams from multiple Delivery Centres. The projects involve components from the fields of Software Development, Software Testing, and Application Support. I have a crucial role in project initiation and planning, and I manage the projects' delivery on time, on budget, according to customer's specifications and desired level of quality. I work closely with client's stakeholders and project team members. I coordinate and synchronize various working streams, both internal and external, in order to maximize the value for the client.

Montevideo, Uruguay

Directed a team of System Owners within the Technology, Engineering, and Operations division, overseeing over 40 systems and applications. My responsibilities included leading systems integration, executing change management strategies, and managing deployments. I prioritized system improvements, implemented change initiatives, and ensured operational excellence. As a Senior Project Manager in Global Operations, I successfully delivered key projects, including telecommunications migrations, customer experience enhancements, and strategic development programs.

As Operations Manager, responsibilities included overseeing large accounts, notably Uruguay's largest Amazon account with 200 production resources. Strategic leadership of Service Center Managers, Team Leads, and Agents ensured efficient customer inquiry handling, satisfaction goal achievement, and seamless operations. Collaboration with IT, HR, and Finance ensured alignment with business needs. Key initiatives focused on workforce optimization, process enhancement, performance improvement, and resolving cross-departmental issues.

Minnesota Y Arizona, Usa

I worked as a Senior Project Manager overseeing Messaging and Collaboration Command Center projects, managing end-to-end implementations including timelines, resource allocation, cost benefit analysis, documentation, progress monitoring, and IT-business liaison. At Ameriprise Financial, I managed the acquisition of Bank of America's investment portfolio, ensuring seamless merging of messaging and collaboration departments. This included migrating email systems, telephony services, service desk operations, incident management functions, and communication technologies for hedge fund managers. The project integrated diverse technologies and Service Management platforms from two corporations, critical due to federally driven deadlines

Montevideo

As Sr. Delivery Manager, responsibilities encompassed overseeing operations for multiple customers and industries served from Uruguay, managing large IT teams, and driving annual revenues in the millions. The role required ensuring timely, high-quality project delivery within budget, maintaining strong client relationships, implementing strategies to enhance operational efficiency, mentoring team members, and collaborating across departments to achieve organizational objectives. Additionally, as BPO Practice Head, led pursuits for BPO opportunities from the Uruguay Global Development Centre, contributing to the development and implementation of solutions for several global clients.

Montevideo

Responsible for implementing company’s strategies that ensured sufficient human, financial, technological, informational, and material resources were available to carry these out successfully. I was responsible for over 100 resources and up to 10 simultaneous customers.

Australia & South East Asia

I was responsible for the development and implementation of new business initiatives for EDS in the pre-sales, implementation and transition cycle.I led a team of supervisors with over 100 customer service and technical support staff. Responsibilities included maintenance of the relationships with the corporate clients, development of procedures and services and operations, selecting personnel, salaries, allowances and incentive packages. I was also responsible for maintaining service level agreements and value added services.

Prince2 Practitioner, Project Management

Professional Scrum Master, Project Management

Scrum Foundation Professional Certificate Sfpc

Scrum Master Primer

Information Technology - Business Analyst, Information Technology

Ba In Psychology

Information Technology Project Management