Currently Managing a cross-functional team in 10 countries to drive commercial excellence in aramex network through the use of the best tool and systems.Develop and implement an EDI strategy to support organizational initiativesThe team is responsible for Customers, Vendors, and System Integrations globally, implementing and managing projects for Customers in the region, enabling them to integrate with Aramex

Building the Global EDI team within aramex networkUnderstanding the business need, defining a creative and useful solution, and promoting the product to the user.Handling the Customer Onboarding Process, Leading the Technical communication and facilitate the communication with other teams to complete the integration.Amazon, FedEx, UPS, and DHL EDI Integrations.Test, implement and maintain EDI transactions.Responsible for Aramex Shipping API services; Engaging with Customers Gathering requirements, Code maintenance, testing.Part of Ecommerce Plugin team that builds aramex plugins for (Magento, Shopify, OpenCart, Woocommerce, and Prestashop).Handling the Integrations between aramex and Custom systems (QA, SA, AE and NL)

Service Desk Operations; Solving incidents as they arrive via phone, mail, and help-deskService monitoring; Resolve alerts as they raise.System Operation and administration; Data-center Backup and Patch ManagementResponsible for setting up the organization’s main data center in the UK; Purchasing equipment, setting up the network and installing the operating system on all servers.Leading and managing a support team responsible for Service Desk System and supporting users