Partner And Human Performance Specialist
CurrentSWA Consultants’ methodology confronts human nature’s resistance to change. By concentrating training initiatives solely on the actions required to master the desired competency or achieve the desired change, we neglect the meanings and the feelings that human’s will inevitably confront in the face of change. We believe that to have success implementing any training initiative we must first present WHY participants should want to change. We follow a standard method to achieve these results:• Analyze: Identify challenges through surveys and interviews. • Creation of custom curriculum: Client driven, adapting to time and budget. • Alignment Session: Present the WIN/WIN and build good will. Identify Change Ambassadors who will push momentum of change through positive peer reinforcement. • Deliver Curriculum of Conversations: This structure blends in person, remote, and web diffused content through a series of activities dosed in time and separated by homework and group projects designed to facilitate knowledge transfer. • Final Coaching and Evaluation: Re-alignment following global initiative Some recent challenges we have addressed: • External customer service for large volume call centers• Internal customer service for IT Help Desk• Efficiency for Professionals and Managers• Leadership programs• Efficient Communication• Coach the CoachWe have developed experience by working within the following industries:• Retail pharmacy• Retail grocery• Real Estate• Entertainment/Telecommunications• Travel/Tourism/Shipping• Wholesale• Advertising• Industrial (Union environment)SWA can also help optimize your training and marketing budgets by leveraging Grants and Tax credits for a variety of programs:• Training/Coaching • ERP implementation• Tax Credits for Apprenticeship Programs• Export programs• Hiring
