Fraydoun Soltani Email & Phone Number

Overland Park, Ks, Us

- Manage and rectify issues in multi-site Linux/UNIX and Windows-based Netsmart application settings for both turn-key and cloud-based clients.- Collaborate directly with clients to address problems and offer advice on best practices at the system level.- Prior experience in overseeing systems via automation tools and dashboards.- Familiarity with enterprise-level database systems such as MS-SQL, Intersystems' Cache, and Oracle.- Proficient understanding of IT standards, concepts, best practices, and procedures - relies on knowledge, experience, and judgment to strategize and achieve objectives.- Undertake various documentation tasks as directed by department management or team leaders, including white papers, work instructions, wiki articles, client documentation, site sheets, knowledge base articles, documentation for purchased products, client communication, and other types of documents.- Deliver outstanding customer service to Netsmart clients, including prompt responses to client inquiries, addressing client grievances, escalating client issues to departmental leadership, and providing follow-up communications as per departmental protocols.- Adhere to the HIPAA and ISO 27000 series security and privacy governance models when implementing and securing client environments.

Grapevine, Texas, Us

Willow Park, Texas, Us

Olathe, Ks, Us

Primary Responsibilities:Work with ERP system users and management to determine appropriate system configuration and setups.Create documentation and procedures guidelines for ERP system users. Conduct and assist in user training, both new users and enhanced modifications.Conduct regular permission audits to adjust to user’s responsibilities.Design, develop and maintain automated workflow processes, utilizing department best practices.Core Skills/Education/Experience Requirements:Bachelor’s degree in Computer Science, Management Information Systems, Business or related field is desired.Minimum 1 year (preferred 3 years) working with an ERP system, major plus of Microsoft Dynamics NAV.Jet Reports experience a plus. Ability to identify and resolve problems in a timely manner; develop alternative solutions; use reason when dealing with emotional topics/situations. Proven capacity in establishing good relationships and contributing in a team environment. Ensures confidentiality on matters that are warranted and should not be disclosed.Self-starter, proficient time management and prioritization skills. Organized in managing tasks and responsibilities.Ability to travel up to 25% or more.

Kansas City, Missouri, Us

• Develop, implement, and manage strategic and tactical technology plans, policies, procedures, and standards to support Harvesters business goals and objectives.• Maintain building plans, drawings and descriptions of logical and physical layout of wiring, networks, VPNs, servers, telephone resources, etc.• Manage and monitor performance of the various IT vendors according to the terms of the agreements in force. • Responsible for the acquisition, support, maintenance and inventory of technology systems.• Plans, develops, coordinates, and conducts technology based training courses, as well as providing ‘as needed’ training on MS Office products and other data base applications.• Perform IT disaster recovery and contingency planning.• Prepare and manage Information Technology budget and measures.

Kansas City, Missouri, Us

• Supported, monitored, managed, and maintained accuracy of multiple information and communications systems and projects, including voice, data, and operational\office automation.• Responsible for maintenance and support of audio-visual equipment. • Collaborated with Human Resources to assign and deploy computer and information resources to new hires and to decommission past employees in a timely manner.• Implemented and managed policies, procedures, and standards to support Harvesters business goals and objectives.• Maintained building plans, drawings and descriptions of logical and physical layout of wiring, networks, VPNs, servers, telephone resources, etc.• Worked with Navision/Ceres and Jet Reports (Install, troubleshooting, data warehouse setup)

Hanover, Md, Us

• Performed 3-week project to install and uninstall PC equipment, Troubleshoot network printers. • Modified Active Directory computer names and network, and edit computer/user group policies. • Utilized Service Desk to document tickets and create, edit and remove configuration items.

Saint Louis, Mo, Us

• Created, unlocked and reset Juniper account password.• Documented and escalated client server and hardware requests using Remedy. • Led and assisted with Service Desk development projects.• Monitored server conditions through HOBBIT.

Overland Park, Kansas, Us

• Analyzed and troubleshot various hardware and software issues including blackberry and lotus notes support. • Deployed and setup AV equipment, PC’s, VOIP phones. • Developed team and single project skills.• Documented requests and solutions using Service Desk.• Selected for Employee of the Month award.

Fort Lauderdale, Fl, Us

• Troubleshot & documented with Magic for IT related issues.• Assisted in special hardware audit projects from other departments.• Recognized for attendance and professionalism.

Etobicoke, Ontario, Ca

Troubleshoot and assist users with software and online support.Support Tax professional software and Emerald Card issues.Create and escalate cases using Track IT.

Kansas City, Missouri, Us

Troubleshoot & escalate client based issues using Navigator to resolve system, server and database related issues.Improved teamwork by working in a team based environment.Awarded the All Star Award for performance with clients.Learned AIX, VMS and HPUX language.Monitored client system and networks through CAM.

Richfield, Minnesota, Us

Recommend and perform hardware and software upgrades, and installs. Recognized for hard work and dedication to Geek Squad.

Fort Lauderdale, Fl, Us

Improved public communication skill through sales.Analyzed computer specifications for services & software.Acknowledged for increased service transactions & hard; Developed teamwork and public communication skills.Recognized for hard work and performance.Gained experience with oracle & database management.Performed data analysis of customer information for accuracy of data.Developed reporting, leadership & mentoring skills.Performed audits of customer account info and services.

Master Of Business Administration (M.B.A.), Project Management

Bachelor Of Science (B.S.), Computer Information Systems