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Frances S. is listed as Social Media Care Supervisor at Ring, a company with 1505 employees, based in Champaign, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Frances S..
Frances S. previously worked as Technical Customer Service Specialist Coach (L4) at Ring and Social Media Care Team Coach at Ring.
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I am proactive and continuously strive for excellence and positive change to increase efficiency within the workplace. Self motivated, I believe in respecting processes while being open to learning new ways to better streamline current and future objectives. I love learning to utilize innovative programs and ideas from outside networks to help diversify the company and individuals. To work in an environment that encourages growth opportunities from within while offering transparency with well defined objectives keeps my integrity on both a professional and personal goal.
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Mesa, Arizona, United States
Responsible for enforcing processes, identifying issues and root causes, coaching and development of Ring’s Social Media Care team, help drive performance results, and maintaining positive customer service and brand experience online.Leading a team of cross functional team members; coaching, developing, and motivating direct reports and team to ensure that.
Mesa, Arizona, United States
Accountable for delivering a world class contact experience for Associates and Customers who are in need of support.Responsible for day to day support of 5 -10 social care advocates.Support Social Care Advocates by providing guidance, performance and behavioral coaching, and mentorship when on contacts. Perform weekly one on ones with assigned.
Mesa, Arizona, United States
Support and drive needs-based initiatives through communication, proactive feedback, and collaboration. On a daily basis, ensuring service levels are met with urgency in responding to customers on social media. Conduct a minimum of 3-4 feedback sessions per day on Social Care advocates. Monitor the team’s internal communication platforms for accuracy of.
Level 3 Technology Support for Ring DevicesHandling calls directly from repeat caller queuesProviding advanced troubleshooting solutions such as networking, and advanced hard-wiringInvestigating, documenting, and escalating unresolved or emerging issues to the Trending teamProviding world class support to internal and external customersHandling various.
Phoenix, Arizona Area
Handling calls directly from customersProviding Ring device troubleshooting solutionsInvestigating, documenting, and resolving issuesHandling various contacts types including; Chat, Email, Inbound and Outbound voice calls with customers
Okinawa, Japan
General ManagerProvided leadership and direction to all aspects of operational and personnel matters.Handled operations management, staff supervision, administrative management, and P&L responsibility. Trained and coached the team in performing at optimal levels. Managed inventories and supplies as well as procured materials.Performed quality control.
Founder and ManagerPrepared all food pick-ups and managed purchasing functions for 5 locations. Coordinated drop-off locations while working with other organizations to facilitate educating the service member and family on local options. Implemented an organizational restructuring to promote a self-sustaining organization with minimal staff requirements.
Other employees you can reach at ring.com. View company contacts for 1505 employees →
Demetrius Denton
Colleague at Ring
Los Angeles, California, United States, United States
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Emily Zhou
Colleague at Ring
Shenzhen, Guangdong, China, China
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Vanessa Eschbach
Colleague at Ring
Mount Holly, New Jersey, United States, United States
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Olha Borzanova
Colleague at Ring
Gdańsk, Pomorskie, Poland, Poland
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Christopher Geiger
Colleague at Ring
Telford, Pennsylvania, United States, United States
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MI
Mohamed Isse
Colleague at Ring
Milwaukee, Wisconsin, United States, United States
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Chris Mccarthy
Colleague at Ring
United States, United States
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Manuel Benitez
Colleague at Ring
Costa Rica, Costa Rica
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Nikita Deshpande
Colleague at Ring
San Jose, California, United States, United States
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Jeremy Manweller
Colleague at Ring
Torrance, California, United States, United States
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Quick answers generated from the profile data available on this page.
Frances S. works for Ring.
Frances S. is listed as Social Media Care Supervisor at Ring.
Frances S. is based in Champaign, Illinois, United States while working with Ring.
Frances S. has worked for Ring, Intuit, Ushealth Advisors, The Golden Kernels, and Okinawa Food Pantry.
Frances S.'s colleagues at Ring include Demetrius Denton, Emily Zhou, Vanessa Eschbach, Olha Borzanova, and Christopher Geiger.
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