Fiona Toms Email & Phone Number

As a proactive and highly organised individual, I have a keen eye for detail and a proven track record of successfully coordinating medium-scale events and managing multiple tasks to meet deadlines. I am proficient in Microsoft Office applications, databases, and web-based management systems, with a good level of knowledge of Excel for report creation. With my excellent communication and networking skills, I strive to provide excellent customer service and build and maintain strong relationships with key stakeholders.My key skills include being a competent user of IT, troubleshooting IT or workflow issues as required, and effectively communicating information both internally and externally. I have excellent networking skills and use social media platforms such as LinkedIn for event promotion. I stay up-to-date with the service leaver sector-based interests, attending online and in-person employer events to ensure currency and wider promotion to clients.In my current role as a Client Services Advisor at CTP, I support service leavers with their Transitional Journey, liaise with stakeholders involved with resettlement services, and facilitate one-day workshops. I also deliver one-on-one advice and guidance sessions, highlighting current recruitment trends across various sectors.Previously, as a PMO Analyst at Lloyds Banking Group, I was responsible for analysing and assessing new project requests, arranging and facilitating workshop calls, and reviewing job vacancies. I have designed and implemented induction and training packs and successfully championed new systems.My achievements in this role include collaborating with colleagues to design and build a new project request form, championing new systems and investing time attending relevant Masterclasses to improve team performance, and designing and successfully implementing an induction pack for new starters. I am a competent user of IT, including Microsoft Office, Adapt, and ON24. I troubleshoot IT or workflow issues as required to support colleagues and clients. I have excellent networking skills, with a practised ability to develop and maintain relationships with key stakeholders, including the use of social media platforms such as LinkedIn for organisation event promotion. I keep up-to-date knowledge of service leaver sector-based interests, regularly attending online and in-person employer events to ensure currency and enable wider promotion to clients.