Frances Therese Pavia Email & Phone Number

Frances Therese is a Dedicated Professional with 12+ years of experience in Customer Service and Technical Support within the BPO industry. Proven ability to deliver exceptional customer experiences, drive sales, and manage e-commerce operations. Skilled in leveraging digital marketing tools and platforms to enhance brand visibility and generate leads. Proficient in various software applications, including CRM systems, project management tools, and e-commerce platforms.Core Competencies:Customer Service and Sales: Providing top-notch customer support, handling inquiries, closing sales, and building strong customer relationships.Digital Marketing: Effectively managing online presence, social media campaigns, and product listings to drive brand awareness and increase sales.E-commerce Management: Overseeing e-commerce platforms, optimizing product listings, managing inventory, and analyzing sales data to improve performance.Administrative Excellence: Efficiently handling administrative tasks, including calendar management, email correspondence, and order processing.Technical Skills:E-commerce Platforms: Expert in WordPress (WooCommerce), Shopify, Amazon, and other leading e-commerce platforms.Project Management: Adept at using Asana, Trello, and Basecamp to streamline project workflows and enhance productivity.CRM and Communication: Skilled in utilizing Salesforce, Slack, and Freshdesk for effective customer relationship management and communication.Social Media Marketing: Proficient in managing social media platforms (Facebook, Instagram, LinkedIn) to engage with audiences and drive traffic.Technical Proficiency: Well-versed in GSuite, MS Office, and various communication tools (Avaya, 8x8, Mojo, WhatsApp, Skype).Website Development: Capable of creating and managing websites using platforms like WordPress, Kajabi, Shopify, and Wix.Lead Generation: Skilled in implementing strategies to identify and attract potential customers through various marketing channels.

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  University Of The Philippines

  Computer Science