Joe Martin Email & Phone Number

United States

At Good CARma, we specialize in providing innovative solutions for automotive dealerships to enhance their operations and customer satisfaction. Our customizable payment tags, priced at just $299, include full desking, helping consumers navigate higher prices and payments with ease, making the negotiation process much smoother and non-confrontational. Our lifetime warranty, available for only $185, is one of the most comprehensive in the industry, covering even seals and gaskets, which adds significant value to every sale and increases traffic to your dealership, helping to elevate your market share and boost service retention by encouraging repeat business. Our Pulse anti-collision system, priced at $59, is designed to improve vehicle safety by reducing rear-end collisions, offering an additional layer of protection that customers appreciate. Additionally, our Recovr lot management system is provided free to dealers and can be sold to customers for $280, ensuring efficient vehicle tracking and inventory management while creating an additional revenue stream.Beyond these core services, we also offer competitive pricing that ensures your dealership can access these advanced solutions without breaking the bank. We provide coaching and variable department assistance to optimize your dealership’s performance, from sales training to operational strategy. If you’re looking to elevate your dealership’s offerings and would like to learn more about how Good CARma can assist, please don’t hesitate to message us.

Salt Lake City, Utah

In my tenure at Strong Volkswagen, I've been instrumental in creating a culture that values teamwork, efficiency, and excellence. My approach has significantly lowered turnover rates, evidencing our management's effectiveness and the supportive atmosphere we've cultivated. Through strategic planning and collaboration, we've elevated our dealership from 34th in the nation to consistently delivering over 2000 new units annually, securing top three positions in the country and achieving the number one spot on several occasions.Our efforts have been recognized through consecutive Dealer of the Year awards since 2018 and the prestigious Volkswagen Wolfsburg Crest, affirming our commitment to quality and customer satisfaction. This journey has been about more than just sales and accolades; it's been a testament to our team's innovation, resilience, and dedication to setting new profitability records and maintaining high standards.As we continue to lead and innovate in the automotive industry, these achievements underscore the importance of our collective effort and the continuous improvement that defines our dealership. My tenure at Strong Volkswagen is a reflection of a shared vision for excellence and the impactful contributions of our entire team.

At Segue, I applied targeted sales, training, and marketing strategies across multiple auto dealerships, focusing on enhancing operations and net profits through strategic lead management. My efforts concentrated on optimizing every lead source—internet, phone, walk-ins, referrals, or service—to drive engagement and sales. Additionally, I spearheaded in-house Finance & Insurance (F&I) training programs with re-insurance companies, further improving dealership financial operations. This work laid the groundwork for operational excellence and growth, empowering sales teams and management to achieve notable success in customer satisfaction and sales.As Sales Director new accounts where created from cold calling by phone, walk in, and referral clients. With this formula we have grown the business 375% in two years with 67% client retention providing greater than $110,000 in net annual sales.

We focus on building market share, strengthening customer loyalty and increasing profits through training and technological improvements for the dealership.Conducted Sales, Training and Consulting services for dealerships across North America. Collaborated with dealer principals on implementing a sales process designed to maximize traffic opportunities, market share, and increase brand loyalty. Conducted in house training curriculum throughout the dealership organizations, from owners and executive management through support staffs. Worked closely with all levels of each dealership and served as troubleshooter for problem areas and recommended solutions and measurement tools. .

Bend, Oregon, United States

Starting as a Sales and Leasing Associate at a Chrysler and Dodge dealership in 1994 and 1995, my focus on tracking sales calls and optimizing customer interactions led to rapid career growth. This detailed analysis and opportunity maximization set the foundation for my success.In 1996 and 1997, I transitioned to Finance Manager, securing financing for customers, presenting options, and ensuring compliance with financial regulations. I worked closely with sales teams to optimize the financing process and enhance customer satisfaction.Promoted to Used Car Manager in 1998 and Sales Manager in 1999, I streamlined our recon process, increased wholesale opportunities, and aligned sales processes with marketing strategies. This approach significantly increased sales, improved customer satisfaction, and reduced employee turnover.As General Sales Manager from 2000 to 2004, I refined sales operations, ensuring efficiency and alignment with marketing. I introduced improvement and incentive programs, leading to the dealer’s most profitable year in 71 years. I reduced front-end overhead by 8% and kept expenses under 40% of sales gross profits.My career culminated in overseeing operations for five locations, including Dodge, Chrysler, Subaru, Hyundai, and two used stores. This strategic oversight amplified sales volume and solidified our reputation for excellence. In 2005, we increased volume by 28% and gross profit by 44% within ten months, sustaining these numbers thereafter. Our dealership, the only store west of the Mississippi awarded the “Charger Award for Customer Service,” delivered over 6000 units annually, outperforming four Ford and three GM stores combined.

My first start in the car business. Sales and leasing associate selling Chevrolet, Oldsmobile, Geo, Jeep and Eagle. This store was a one price store. Building value and overcoming trade objections was an invaluable first start. Salesperson of the year 1993 and 1994.