Fulton Gill Email & Phone Number

• Knowledge of organizational policies, IT infrastructure services, user and hardware provisioning, routine maintenance, troubleshooting, and managing potential issues.
• Practical knowledge of server operating systems, virtualization, network services, DNS for web services, and how to troubleshoot network services.
• Working knowledge on how to add users, passwords, and use group policies in Active Directory and OpenLDAP.
• Procedures on how to properly design a disaster recovery plan and write post-mortem documentation.

Baltimore, Maryland, United States

• Analyzed and back-tested industry trends, data, and market analysis to achieve company objectives and identify new sales opportunities.
• Used traditional methods of communication (cold calling/email) as well as modern methods (social media/zoom meetings) to generate new clientele.
• Developed strong, lasting relationships with clients, investors, and contractors while maintaining trust, loyalty, and CRM.
• Resolved concerns, complaints, and discrepancies, to negotiate and finalize contract terms with prospective clients and investors.
• Balanced priorities/responsibilities such as lead generating, setting and managing appointments, and filing administrative related paperwork.
• Attended seminars, conferences, and multiple professional development courses to expand knowledge, improve skills, develop consistency and familiarity with current market.

Philadelphia, Pennsylvania, United States

• Work alongside law enforcement (i.e. police/fire dept.) to coordinate emergency situations, protocols and fail safes.
• Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
• Review and manage CCTV system while observing and reporting incidents, providing for the security and safety of client property, investors, staff, and personnel.
• Maintain proficiency in the use of all assigned protective equipment, restraint devices and weapons.
• Testify, as necessary, in criminal and civil court as well as other disciplinary and administrative hearings.

Baltimore, Maryland, United States

• Provided Level 1 and 2 support of hardware and software issues for various devices.
• Diagnosed and repaired system faults, networks, and applications remotely.
• Engaged with clients using soft skills while resolving complaints, providing solutions with fast and accurate troubleshooting.
• Liaised between sales floor, vendors, and corporate distribution centers to resolve client issues professionally and efficiently.
• Interacted with vendor partners and marketing teams regarding performance, promotions, and best practices.
• Provided on-going coaching, training and motivation to team members and other store personnel to achieve financial goals.

Baltimore, Maryland, United States

• Developed, maintained, and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
• Supported reconciliation of financial and commercial invoices with Financial Service Team and Supply Chain partners.
• Covered all front-end and POS areas from Checkout, Store Pickup, and Customer Service to drive positive NPS Scores.

Baltimore, Maryland, United States

• Creatively analyzed and designed floor plans to ensure maximum efficiency and profitability.
• Coached employees on product knowledge by holding in-store product training with vendor representatives.
• Proficiently trained new employees.
• Courteously and effectively resolved customer issues and discrepancies during face-to-face interactions as well as respond to telephone inquiries at the call centers.