Fulton Gill Email & Phone Number

• Knowledge of organizational policies, IT infrastructure services, user and hardware provisioning, routine maintenance, troubleshooting, and managing potential issues.• Practical knowledge of server operating systems, virtualization, network services, DNS for web services, and how to troubleshoot network services.• Working knowledge on how to add users, passwords, and use group policies in Active Directory and OpenLDAP.• Procedures on how to properly design a disaster recovery plan and write post-mortem documentation.

Baltimore, Maryland, United States

• Analyzed and back-tested industry trends, data, and market analysis to achieve company objectives and identify new sales opportunities.• Used traditional methods of communication (cold calling/email) as well as modern methods (social media/zoom meetings) to generate new clientele.• Developed strong, lasting relationships with clients, investors, and contractors while maintaining trust, loyalty, and CRM.• Resolved concerns, complaints, and discrepancies, to negotiate and finalize contract terms with prospective clients and investors.• Balanced priorities/responsibilities such as lead generating, setting and managing appointments, and filing administrative related paperwork.• Attended seminars, conferences, and multiple professional development courses to expand knowledge, improve skills, develop consistency and familiarity with current market.

Philadelphia, Pennsylvania, United States

• Work alongside law enforcement (i.e. police/fire dept.) to coordinate emergency situations, protocols and fail safes.• Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.• Review and manage CCTV system while observing and reporting incidents, providing for the security and safety of client property, investors, staff, and personnel.• Maintain proficiency in the use of all assigned protective equipment, restraint devices and weapons.• Testify, as necessary, in criminal and civil court as well as other disciplinary and administrative hearings.

Baltimore, Maryland, United States

• Provided Level 1 and 2 support of hardware and software issues for various devices.• Diagnosed and repaired system faults, networks, and applications remotely.• Engaged with clients using soft skills while resolving complaints, providing solutions with fast and accurate troubleshooting.• Liaised between sales floor, vendors, and corporate distribution centers to resolve client issues professionally and efficiently.• Interacted with vendor partners and marketing teams regarding performance, promotions, and best practices.• Provided on-going coaching, training and motivation to team members and other store personnel to achieve financial goals.• Developed, maintained, and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.• Prepared log entries as part of the month-end close processes.

Baltimore, Maryland, United States

• Developed, maintained, and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.• Supported reconciliation of financial and commercial invoices with Financial Service Team and Supply Chain partners.• Covered all front-end and POS areas from Checkout, Store Pickup, and Customer Service to drive positive NPS Scores.

Baltimore, Maryland, United States

• Creatively analyzed and designed floor plans to ensure maximum efficiency and profitability.• Coached employees on product knowledge by holding in-store product training with vendor representatives.• Proficiently trained new employees.• Courteously and effectively resolved customer issues and discrepancies during face-to-face interactions as well as respond to telephone inquiries at the call centers.