Sheila Funk Email & Phone Number

Downers Grove, Illinois

Wood Dale, Il

• Facilitate communications with key stakeholders (including cross-functional teams both on- & off-shore)• Manage project teams ensuring team-work, defining roles/responsibilities, addressing resource allocations• Analyze client requirements / adjust existing solution(s) on multiple platforms• Planning & execution disaster recovery projects (all platforms; including Managed & Cloud Services)• Contract Management (audit and compliance)• Management of incident / crisis / risk & mitigation for risks• Strong written / oral communication skillset (proficient with SharePoint, Lotus Notes, Word, Excel, PowerPoint, Visio & MS Teams)• Training / Mentoring / Coaching others within Test Management (processes, management techniques, best practices)• Provide innovative solutions; process improvements (RACI, staff scheduling, training, status reporting)• SharePoint Team site designer / administrator• Documentation Enthusiast

Wood Dale, Il

Configured client environments for DR data recovery; servers, desktops, network, SAN, libraries; via fiber and Ethernet. Troubleshot client’s DR complications in an Intel environment; including external devices; i.e.: SAN or Libraries. Setup, configured and maintained facility servers; O/S: W2K3 Std. R2 & W2K8 Std. R2. Configured and maintained desktops including imaging application and client images; Symantec Ghost 11x. • Recognized as effective Team lead organizing staff work-flow & cross-training• Selected to be Project Manager for ISO 9000 coordination & training for six facilities by communicating & sharing documents via WebEx. Also Project Manager on numerous projects (i.e.: licensing, inventory, configuring servers & desktops, backup methodology)• Configure & maintain virus protection on facility servers (Symantec Endpoint Protection & MS Security Essentials) ensuring uptime and productivity.• Maintain software licenses ensuring compliance• Created and maintained technical documentation of equipment and processes providing reference repository• Assisted outside auditors facilitating conducting routine audits of company equipment.• Designated SME and facilitator on the SharpIron group for all SUNGARD facilities; idea/strategy oriented meetings concentrated on knowledge sharing• Upgraded server hardware and software servers and desktops (patches & drivers) ensuring productivity • Co-Team lead upgrading PBX to VoIP phone system for staff/clients (PBX: Nortel Option 81C / VoIP: Avaya Red)

Lombard, Il

Responsible for disaster recovery process which included backup and restoration of all data including process description. Managed the day-to-day operation of servers, desktops, laptops, printers and cell phones for Corporate Headquarters and 48 branch offices. Installed, configured and maintained servers/desktops/laptops.•Chosen to assist management and staff with O/S or application issues on desktop or printing •Installed and configured video conferencing equipment (Windows NT O/S) facilitating meetings •Effectively managed all research and testing of client/servers hardware, desktops, laptops and cell phones•Approved purchases for hardware and software for Headquarters and 48 offices, ensuring best price / value•SME on Virus Protection providing company-wide communication of threats and updates, McAfee•Supported and trained users with connectivity to servers, applications, email and MS Office ensuring up-time•Ensured productivity through effectively conducting routine audits of all IT equipment.