• Oversee the AA Partner Insurances web environments (including Life, Health, Travel, Pet and other insurance products), recommending and project managing enhancements or builds• Develop and manage a CRO framework across AA Partner Insurances websites and applications• Monitor and optimise user journeys, facilitating the best user experience and contributing to business growth• Report, analyse and draw insight to create change• Look for opportunities to connect the online and offline sales channels in order to best meet customer needs

Business Analyst role focused on Increasing revenue capture through UX / UI, and Search engine optimization (SEO) / Search engine marketing (SEM). Core member of a cross-functional Agile team focused on Conversion Rate Optimisation (CRO) of the airportrentals.com website achieving improvements of over 30% increase of Conversion Rate on Mobile.• Reporting to senior management on progress of CRO via fortnightly sprint reviews • Creating custom reports in Data Studio to track key metrics• Creating and executing A/B Tests• Finding and acting on insights found on Google Analytics• Testing site improvements before releasing• Optimizing page speed across funnel• Developing a dashboard to capture agent performance insight• Ensuring site speed is optimized for best user conversion• Audit improvements to ticket management system / CRM• Creating a dashboard and data analysis of insurance loss ratio • Business Development• Testing internal CRM for major upgrade

Cemplicity’s mission is to transform the way that health services work so they deliver better experiences and health outcomes for patients and better efficiencies for sector funders. Working with clients in four countries, we are creating the world’s best Patient Reported Measures software for continuous improvement, led by the patient’s voice• Leading processes improvement• Developing a rapport with key client and partner contacts• Overseeing clients issues through to resolution• Up selling product and services• Project managing implementation for new clients• Advising clients on best practicesProviding feedback and suggestions on system improvements

• Creating and executing a new strategy for Email Marketing• Reporting on the current state of online marketing• Selecting an agency to take over online marketing activities• Ensuring SEO and eCommerce best practices are followed• Advising on improvements to be made to the website content, presentation and back-end systems

• Leading technical discussions with prospective clients• Demonstrating multi-touch attribution technology, integration and advanced features• Creating tools for product and feature demonstrations• Training Sales team on product, features and market knowledge• Responding to Requests for Proposal from new and existing clients • Providing detailed internal hand-over of new clients to client services team• Project managing migration of major clients in order to ensure seamless and successful transition• Solving ad hoc technical questions from large prospective clients• Attending trade shows to meet with top prospective clients• Mentoring and training junior employees

• Reporting to senior management on migration progress and status of strategic clients• Leading technical discussions with prospective clients and the sales team• Split Role between clients support and pre–sales engineer• Providing support to clients via phone, tickets and email• Training strategic clients in order to ensure seamless and successful transition• Providing feedback about new features making sure they align with the clients and market needs• Liaising with the product team to prioritise feature requests by strategic need• Training colleagues on new and existing product features• Mentoring junior colleagues in the support team

• Troubleshooting new and ongoing issues with existing clients• Providing ongoing training to current clients on new feature releases and functionalities• Escalating issues and bugs along with detailed notes for prompt solution• Providing support for clients via phone, tickets and email• Effectively manage the onboarding and training process for new clients• Advising clients on best practices and possible difficulties

• Implementing, testing, and monitoring online marketing campaigns• Creating and uploading marketing campaigns• Working with clients and vendors to ensure accuracy of campaign tracking• Troubleshooting campaign tracking issues• Reporting on status of current campaigns