Key Tasks and ResponsibilitiesAIR CARGOMaintaining and expanding business of the companyNegotiating agreements and resolves potential issues or problems with clientsBuilding strong relationships with customersCreating awareness of all the products and services in the area to magnify market influence and generate future salesDeveloping sales network and price structure to attain targets and increase revenues.Implementing customer service procedures to ensure customer satisfactionOther administrative tasks may include some required budget assistance; payment processing, personnel activities, and staff schedulingStrictly following company guidelines and policiesPrepare Sales activities reports such as Sales performance reportReporting the time recording reports

• • Summary of work flow and Reports• • weekly/monthly force report(control depart)• • weekly/monthly Signal reports/Signal missed(monitoring Depart)• • weekly/monthly complaints summary (complaint depart)• • Service Standard Report• • Complaints follow-up• • Customer Relationship calls/Cold• • Complaint issues• • Pending complaints• • Customer care training• • Recording working status• • Hiring/Description• • Recovery issues• • Banks coordination (open/close report)• • Call quality assurance (officer’s performance)(call qualitt• • Business Development/Relationship management with corporate customers• • Retail/Corporate Sales• • Tele Marketing

Accountable for following departmentsCustomer Services • Responsible for the supervision of a staff of 27 officer’s officer & 3 shift managers (24/7 people worked in customer services department).• Meeting with walk In customers, regarding business and customers complaints • Responsible for the Trainer who provide recruitment and training of customer service representatives.• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.• Successful account retention record of 98%.• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of Tele-sales service.Quality Assurance Department • Improving customer service based on client feedback through the development of new policies and procedures. Officers Call quality check reports and their monthly bonuses Central Monitoring Station Dept- CMS• Responsible for the supervision of a staff of twenty-five 24/7 people within the customer service department.• Responsible for the recruitment and training of Monitoring officers• Responsible for all the Residential and corporate or banks signals response with in 1 minute • Responsible &look after for all 2000 banks in Pakistan (Arm\Disarm of Cash area) Control Dept• Responsible to look after of Force response on time with in 8 mints (Maximum 200 guards and 50 supervisors, three wireless controller officers in shifts. Online Technical Support• Responsible for & look after of Department of Online Support team (Solve alarm system problem Online) New Corporate business Presentations & Sales• Presentation & sales on new corporate business• Business Relation meetings

• CMS Incharge (Central Monitoring Station)• Customer Care• Supervision All the data base manual and computerized, • Technical support to clients talking and dispatching complaints of security alarm system Taking care of HBL, BANK ISLAMI, DUBAI ISLAMI BANK, COMPANIES/OFFICE, RESIDENTIAL & MOBILINK project monitoring and complaints.

Helping with training and developmentCompleting paperworkHandling complaints (from both staff and customers)Financial responsibilitiesOrdering stock (where applicable)Helping with promotional eventsPersonnel dutiesReporting to senior level management

All type of data .