Francois has 20 years of experience in customer care technology and contact centers. He has worked for leading brands of customer care applications and products like Nice Systems, Varint, Genesys - Interactive Intelligence, as well as Oracle, Zendesk and salesforce.com on Customer Relationship Management projects. Francois, today with Interact Strategies, provides business and technology solutions to executives looking for performance improvement in the specific area of customer care, communications, and interactions management, and helps companies with customer acquisition and retention with a WOW effect.The technology focus of Interact Strategies is Interactive Intelligence where Francois and his team provides a one-stop customer care technology shop covering the areas of New York to Virginia with a local expertise ready to help in the following areas:Customer Service ApplicationsContact CenterHosted Call CenterCustomer Experience DesignPredictive DialerCRM IntegrationVoice ArchitectureMultimodal Communication Channels enablement
Listed skills include Telecommunications, Unified Communications, Call Centers, Ivr, and 22 others.