Interact Strategies

Interact Strategies designs, implements and supports integrated cloud and premises contact management solutions, enabling help lines of all sizes to provide faster response time with improved service and interaction quality with the communities they serve. We equip team members with pop-up displays of essential records and customized scripts leading to first-call resolution. Directors can access performance reports and details down to a single interaction. Repeat success is ensured with QA processes, post-call surveys, scorecards, and real-time alerts so goals are reached. With our simple, Omni-channel approach to communications, we provide centralized administration of voice calls, chat, e-mail, social media, fax, recordings and more. We provide data integration with your contact management and reporting systems to maintain consistency of the entire transaction. We ensure support for accreditation and HIPAA compliance requirements. Your mission is helping others – let us help you with your communication needs. Contact Interact Strategies at 1-877-847-6544 -- www.interactstrategies.com