Forrest Walsted Email & Phone Number

Texas, United States

• Analyze threats, piece together exploitation trails, and study lateral movements of attackers within customer networks
• Assist customers with the integration of Vectra into existing ecosystem and tools
• Write reports outlining complex technical events for customer audiences
• Investigate, research, and analyze security incidents
• Work with senior analysts to conduct training and meetings
• Ensure Vectra’s tools and services are deployed and delivered successfully

Dallas, Texas, United States

• Provides complete technical solutions for customers. Serves on the Security Incident Response Team. Authors KBase articles using professional technical writing skills. Manages information technology and computer.
• Preserves assets, information security, and control structures.
• Trains clients on proprietary EMR software.
• Coordinates with varying vendors to achieve B2B relationships and business objectives.
• Performs projects for C level executives, including researching and implementing IT system optimizations.

Dallas/Fort Worth Area

• Provided customer support with software and hardware troubleshooting and modular repairs with all Apple products. Managed technicians in support metrics, coaching, and guidance.
• Performed leader on the floor duties on a regular basis.
• Provided ongoing training and metrics for employees and new hires.
• Facilitated coaching and feedback for technicians.

San Antonio, Texas Area

-Excellent time management skills and had to make decisions quickly-Maintained composure and customer focus while troubleshooting and solving issues-Reassured customers when delivering product diagnoses and potential solutions-Provided customer support with multiple technical issues in various Apple products and accessories-Provided personal training for.