Felix Westphal Email & Phone Number

Oslo, Norway

The Creditsafe Group is a multi-national organisation providing business intelligence and credit information. Founded in 1997, the company has expanded and now has operations across Europe and North America. With offices in Norway, Sweden, the US, the UK, Germany, France, Ireland, the Netherlands, Belgium and Italy.The Creditsafe product portfolio contains a range of products designed to both help protect your business against the threat of bad debt and help you to grow your business with the minimum of risk. All Creditsafe products are designed with our customers in mind and we are constantly building and improving products to further meet your needs.Creditsafe now have 85,000 customers across the world and ten Creditsafe reports are downloaded every second. At Creditsafe, we are passionate about enabling businesses of all sizes to use business data both in the UK and worldwide in order to make smarter business decisions.

Asker , Norway

First-line and Second-line consultant for ServiceDesk, Phone- and Email support as well as Account Admin. Worked with Office 365, Citrix, Managed devices, Exchange Server Administration and coordinated responsibilities within the team.

Malta

As a Recruitment Consultant, I was responsible for the provision of account management, search and consultancy services to a number of professionals and high profile clients within the online gambling & betting industries.

Ibm, Ballycoolin, Dublin 15

Design/Develop/Deliver New Hire and Existing Hire training course(s)Worked close with Management and other trainers to ensure accuracy of training was given and deadlines and targets were met.Support assigned accounts in any way possible using knowledge gained form running the training program(s)Occasionally run training programs for non-account related subjectsAssisting First Line Managers and/or Team Leaders in finding key areas for improvement in training programs.

Ibm, Ballycoolin, Dublin 15

My main responsibility was the answering of email and phone calls within the agreed SLA (service level agreement) time frame of the client in Swedish, English and sometimes in Norwegian.Taking user queries and providing basic customer support over phone/email.Providing essential Level 1 support on issues raised with the service desk.Reporting of major issues to Incident Co-coordinators (ICO) / Incident Management teams.Other responsibilities in this role was to update an known error database as well as assisting the 1,5 level support (hardware problems and major problems).