Forrest Winslow Email & Phone Number

Bozeman, Montana, United States

Pulsara, headquartered in Bozeman, Montana, is transforming healthcare communication through our pioneering mobile platform. Harnessing the power of smart device technology, we unite regions during critical moments, profoundly impacting patients and caregivers alike. We firmly believe that enhanced communication is paramount in saving lives and are dedicated to equipping healthcare teams with the tools for streamlined, patient-centric care.As the Customer Success Team Leader at Pulsara, my primary focus is ensuring our clients extract maximum value from our platform. I lead a team of Customer Service professionals in cultivating enduring customer relationships, advocating for their requirements, and facilitating their success with our technology. This role necessitates a background in customer success, adept team leadership, and a profound comprehension of the healthcare landscape.Lead, mentor, and cultivate a team of Customer Service professionals, fostering a culture where exceptional customer support is the standard. Oversee customer onboarding processes to facilitate seamless transitions and optimal product utilization. Cultivate robust relationships with key customer stakeholders, serving as a trusted advisor and champion for their needs within Pulsara. Ensure timely resolution of customer inquiries, monitor success metrics, and devise strategies for continuous enhancement. Contribute to the formulation of customer success strategies that align with company objectives.

Bozeman, Montana, United States

Pulsara, a Bozeman-based technology company, is revolutionizing healthcare communication through its cutting-edge mobile platform. Our mission is to make a meaningful impact on patients and caregivers by utilizing the latest smart device technology to unite entire regions during critical moments.Responsibilities:As the Senior Customer Success Manager, I am entrusted with a pivotal role in ensuring our customers derive maximum value from the Pulsara platform. My responsibilities encompass:Customer Success: I am dedicated to the success of our customers. I work closely with them to understand their unique needs, helping them harness the full potential of Pulsara.Onboarding and Adoption: I lead the onboarding process for new customers, ensuring a seamless transition onto the platform, and offer guidance to optimize product adoption.Relationship Building: Building and nurturing strong, long-lasting relationships with key customer stakeholders is at the core of my role.Product Expertise: I maintain a deep understanding of the Pulsara platform and its evolving features, becoming a trusted resource for our customers.Advocacy and Growth: I serve as a voice of our customers within Pulsara, advocating for their needs and identifying opportunities for growth and expansion.Issue Resolution: Timely and effective resolution of customer inquiries and concerns, collaborating with internal teams to ensure customer satisfaction.Performance Metrics: Tracking and reporting on customer success metrics, including satisfaction, adoption, and renewal rates, and devising action plans for continuous improvement.Why This Role Matters:In this role, I play a critical part in enhancing patient outcomes by ensuring healthcare teams have the tools and support they need for efficient, patient-centered care coordination. At Pulsara, we believe that better communication saves lives, and I am honored to contribute to this mission daily.

Norfolk, Virginia, United States

Pulsara, a Bozeman-based technology company whose mobile platform is changing the way we communicate when it's the most important. By utilizing the latest smart device technology, and helping entire regions unite, we're positively affecting the lives of patients and caregivers.As the Regional Sales Manager, I am responsible for executing a sales strategy for the Northeast Region by developing and maintaining the sales pipeline with new business opportunities. Along with these duties, I facilitate the client’s success through project readiness, negotiate the client contracting process, client engagement, and expand product adoption.Other responsibilities include collaborating with the regional Client Services team for implementation and support activities; hosting business review meetings for each client, and manage regional sales travel expenses. In this role, I am able to utilize my diverse clinical background and experience to help EMS and hospital systems work through the difficult process of change management. Great communication builds trust, and trust builds teams. By establishing both of these, we are impacting countless lives daily.

Bozeman, Montana

Pulsara, a Bozeman-based technology company whose mobile platform is changing the way we communicate when it's the most important. By utilizing the latest smart device technology, and helping entire regions unite, we're positively affecting the lives of patients and caregivers.As a Clinical Specialist, I am able to utilize my diverse clinical background and experience to help EMS and hospital systems work through the difficult process of change management. Great communication builds trust, and trust builds teams. By establishing both of these, we are impacting countless lives daily.

Virginia

The Virginia Heart Attack Coalition (VHAC) is a collaborative partnership among the Virginia Chapter of the American College of Cardiology, American Heart Association, the Virginia Office of Emergency Medical Services, the Virginia Hospital and Healthcare Association, the Virginia College of Emergency Physicians, the Virginia Department of Health Heart Disease and Stroke Prevention Project, and many other partners across the state. Working to improve systems of care for the early recognition and treatment of all Virginia residents having heart attacks, the Virginia Heart Attack Coalition is helping to implement the American Heart Association’s community-based national initiative Mission: Lifeline, designed to improve the health care system’s readiness and response to ST-Elevation Heart Attack (STEMI) patients. I currently serve as a Steering Group Member at Virginia Heart Attack Coalition/Mission Lifeline and Co-chair for our local Eastern Region Team, along with Dr. Shon Chakrabarti. The Eastern Region is comprised of the following cities and counties: Chesapeake, Franklin, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Suffolk , Virginia Beach, Williamsburg, Accomack, Essex, Gloucester, Isle of Wight, James City, King and Queen, King William, Lancaster, Mathews, Middlesex, Northhampton, Northumberland, Richmond, Southampton, Westmoreland, and York.Recently the Tidewater hospitals and EMS agencies were part of a study with Duke University and AHA to reduce mortality from ST Elevation Myocardial Infarction (STEMI). The study, STEMI Accelerator II was focused on reducing first medical contact (FMC) to device times. Over the 4 quarters of 2016 we saw an overall reduction in the time for treatment of a STEMI patient. Our multidisciplinary team continues to have monthly leadership calls and quarterly face to face meetings where we discuss best practices and our regional system of care.

Chesapeake, Va

As the Clinical Performance Improvement (CPI) Officer I evaluate and improve the department’s clinical practices and initiatives; serve on the regional EMS and hospital performance improvement (PI) committees for STEMI/ACS, Stroke, Sepsis, Trauma, Sudden Cardiac Arrest, and Patient & Provider Safety. I also serve as our department’s Cardiac Arrest Registry to Enhance Survival (CARES) Coordinator in conjunction with Emory University and the Center for Disease Control. Other duties for the position are to proctor the Performance Improvement/Clinical Innovation Committee; develop clinical education, and manage the department’s electronic medical record (EMR) system (ImageTrend ELITE). I also serve as the custodian of medical records and the our HIPAA compliance officer. Areas of great achievement in EMS have been the development of our system of cardiac arrest management; Tidewater EMS lead for the Duke STEMI Accelerator II project; leadership team for the Virginia Heart Attack Coalition (VHAC) and chair for the Eastern Region VHAC committee; and the Chairperson for the Tidewater EMS Council Performance Improvement Committee. Knowledge Skills and Abilities:National EMS Information System (NEMSIS) DatasetInternational Classification of Disease Tenth Edition (ICD-10) Dataset Electronic Medical Record (EMR) System Administration (Imagetrend) Form Manager Development Dataset EMR Management Validation Rule Development Visibility Rule Development Report Writer Development Print Form Development Continuous Quality Improvement (CQI) Module Development Dynamic and Situational Power Tools Development Cloud Integration of CAD and EKG DataPhysio-Control Codestat 10 Reviewer for CPR QualityEMS Compass National Benchmarks & Mission Lifeline EMS CriteriaWebsite Management Adobe Acrobat Pro Microsoft WordMicrosoft PowerpointMicrosoft OutlookMicrosoft Excel(CSV Data Exports, Conditional Formatting, Data Sorting, Pivot Tables, Graphs and Charts)

Chesapeake, Va

As a EMS supervisor, I lead the medical care for a 27,000/year response fire department service. Along with supervision, I provide protective services and ALS treatment in a pre-hospital setting. Guide the performance of critical ALS procedures, while effectively evaluating and mitigating critical situations. Establish the degree and nature of an illness or injury; autonomously operate in high stress situations; direct 60+ employees in the practice of patient care; follow guidelines, policies, EMS regulations, and protocols; initiate training and field evaluation; instruct and attend classes and perform activities required to maintain certification; communicate effectively with patients, bystanders, and other health care professionals.

City Of Chesapeake

As the coordinator of the ALS Program at our Fire Academy, I developed an 8 week academic rigorous curriculum that is designed to established a standard of care for our department to increase the level of EMS delivery. Along with developing the curriculum for lectures and classroom material I created an aggressive Scenario Based Learning Program that was produced to allow for simulated training that was intensive in-vitro learning environment that bridged into our Field Training Evaluation Program, FTEP. After 8 weeks of intense training we placed the intern/recruit in a 10 week FTE Program that was managed by 3 Officers and 18 Field Training Evaluators.

Portsmouth, Va

Provide appropriate treatment in a prompt manner in the Invasive Cardiovascular Unit at Maryview Medical Centers. I manage pre and post care of patients undergoing invasive diagnostic care, PCI, electrophysiology treatment, pacemaker insertion, and STEMI care. Perform assessments and correctly document findings. Provide airway management, ventilatory care, administer medications, including conscious sedation, electro-cardioversions, initiate skills and evaluate test findings in an acute care setting. Provide patient and family education/teaching.

Chespeake, Va

Supervise and provide protective services and ALS treatment in a pre-hospital setting. Perform criticalALS procedures as attendant in charge, while effectively evaluating and mitigating critical situations. Establish the degree and nature of an illness or injury; autonomously operate in high stress situations; direct coworkers in the practice of patient care; follow guidelines, policies, EMS regulations, and protocols; initiate training and field evaluation; instruct and attend classes and perform activities required to maintain certification; communicate effectively with patients, bystanders, and other health care professionals; detailed patient care documentation and reports; maintain inventory and maintenance of apparatus and equipment; operate emergency vehicles safely; participate and lead station training drills; maintain professional appearance. Assume initial command of complex scenes involving critical situations or multiple patients. Direct the activities and maintain scene control in the absence of a formal supervisor. Accurately document patient care reports and other records. Enthusiastically provide demonstrations, station tours, and injury prevention education and services with customer service in mind. Inspect and maintain emergency equipment and apparatus. Developed detailed documents and created programs to assist with hazard identification and potential emergency preplanning. Released to function as Acting EMS Supervisor & Suppression Lieutenant. Assist with medical direction, training, troubleshooting, staffing, and otherdecision making as required.

Emergency Department

Provided appropriate treatment in a prompt manner in the Emergency Departments of Maryview &Depaul Medical Centers. Performed assessments and correctly documented findings. Provided airwaymanagement, ventilatory care, administered medications, including conscious sedation. Initiated skills and evaluated test findings in an acute care setting. Managed critical situations and coordinated the care of patients and staff of a 29 bed unit. Fielded conflicts between physician practice & administrative needs of the facility. Interacted with local EMS agencies and assisted in prompt turn over of patients. Provided patient and family education/teaching.

Virginia Beach, Va

Serve as a college level curriculum instructor of EMS care and Advanced Cardiac Life Support practices. Evaluating students and their abilities academically and practically. Assisted students with clinical skills in a classroom environment; educated students in emergency medical procedures; and tested their skills for certifying purposes. Provide documentation, recommendations for correction and semester grading.

Blacksburg, Virginia

Provided protective services and ALS treatment with a volunteer EMS agency. Assessed critical situations and took appropriate mitigating actions as required. Accurately documented patient reports and other records. Inspected and maintained equipment and apparatus. Assisted with staffing, troubleshooting, medical direction, and other decision making as appropriate. Maintained training activities and records for 45-60 EMS providers. Instructed EMS care for Western Virginia EMS agencies at the EMT-ST & EMTC levels. Evaluated students and their abilities academically and practically. Assisted students with clinical skills in a classroom environment; educated students in emergency medical procedures; and tested their skills for certifying purposes. Provide documentation and recommendations for correction.

Bachelor Of Science (B.S.), Health Services Administration

Activities and Societies: Virginia Tech Rescue SquadWhile at Virginia Tech I studied Health Education and Administration. Along.

Associate'S Degree, Nursing Science

Emergency Medical Technology/Technician (Emt Paramedic)