Francis Xavier T. Lawrence Email and Phone Number

• Lead, inspire, and motivate the cloud SaaS collaboration, fostering a positive modern work environment. Expertise in Microsoft 365 suite, Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Purview, Microsoft Endpoint Defender, Microsoft DLP, Azure Information Protection/Microsoft Sensitivity Labeling (Encryptions), Microsoft Endpoint Configuration (Modern workplace/Intune), Entra ID/Azure AD connect, Multifactor Authentication (MFA), Azure Graph API, OAUTH 2.0, Enterprise Application configuration.• As a Technical consultant, proactively manage customer/partner/stakeholder relationships, by assessing the environment and identifying gaps to enable modern environment features. • Representing Microsoft Partner services in South Africa, many of our new/existing clients are unsure about how best to leverage the many tools available in Microsoft 365.• Capable of envisioning and deploying Modern Hybrid Identity Solutions, including Entra ID, Conditional Access, Privileged Identity Management, B2B, Access Reviews, Identity Protection, Defender for Identity, passwordless authentication, and user self-service capabilities. • Built simple to complex powershell scripts to draw various Microsoft reports and automate powershell script to generate automatically based on requirement.• Expertise in Identity management, Defender for Cloud Apps. • Partnered with Mimecast deployed Golden Standard Protection policy for new onboard and assess existing Mimecast clients while we onboard to Cyberlogic Mimecast CSP, enabled Awareness training.• Microsoft Tenant separation worked with third-party consulting Dell Quest, MigrationWiz Bittitan, Sharegates• On-time delivery: Maintaining project timeframes and sending regular project status reports, using project management tools to track project performance and schedule adherence.• On-spec delivery: Implementing IS strategies that deliver projects according to the agreed-upon success

• Set clear team objectives, define contribution metrics, and establish growth plans for team members, while ensuring alignment with company goals and client requirements.• Oversee the day-to-day operations of the Cloud Support team, ensuring efficient handling of client requests, incidents, and escalations in line with defined service level agreements (SLAs) and industry best practices.• Collaborating with People Operations on recruitment, onboarding, and training of new team members, ensuring the team has the necessary skills and knowledge to deliver exceptional support services.• Partnering with the pre-sales and professional services teams to align on the current and possible future supported and non-supported architectures.• Mainly focused on high-profile clients i.e. Thomas Cook, Hyperion, and Assa Abloy maintained a presence and good relationship, and attended client escalation. Worked onshore alongside with client on designs, implementation, and escalations. Presented high-level solution gearing coexistence. • Setting up Hybrid wizard to migrate mailbox from On-premise exchange to Office 365 and off boarding to On-premise (Microsoft Native Tool Used for Migration)• Early phase of Microsoft 365 offered services i.e. Exchange Online, Sharepoint, Skye and OneDrive. Lead a team of 18 member and I’m responsible for their technical acumen for Exchange Online Deployment.Performed as pseudo team lead and managed efficient in people management.• Office 365 Administration and Deployment, Managing DNS records, Implemented Hybrid Exchange, ADFS to achieve SSO, AAD Connect, setting up Mail Flow Email Routing and Filtering Solutions• Configuring Mailboxes with Office 365 and Clients (Outlook ActiveSync, Outlook Anywhere, Outlook Web Access)• Hybrid configuration (Integrating On-Premises with Exchange Online) Analyzing Mailbox Migrations, Free/Busy issues in Hybrid and client connectivity across forests to provide seamless end-user experience.

• Providing support to Symantec Endpoint Protection 11.x, 12.0 & 12.1 & Symantec Backup Exec 11d, 12.0, 12.5, 2010 & 2012• Delivered a high level of customer service & satisfaction on a technical/functional level in resolving customer problems related to the specific products. Providing Support to customers for tuning up their computers.• Troubleshooting Installation and Configuring Symantec Endpoint Protection Manager with Embedded or SQL database on any Windows Server Platforms • Expertise in handling threat related issues varying from one computer to a whole network of computers• Configuring and assigning firewall and ADC (Application Device Control) policy based on customer’s demands and network structure.• Analyzing Network Attacks and Traffic using Wire shark watch tool.• Configuring and designing Backup & Restore Operations on a wide range of devices (Backup-to-Disk, RTL’s, VTL’s, NAS Boxes, RDX units, External HDD, etc.,) • Backing up sources (File Servers, Database Servers, Shadow copy components, System state, Information Stores, NAS Boxes, SAN storage servers, etc.,) based on customer’s needs and network structure.

• Supported home based products of Dell Laptop and Desktop• Second Level Hardware Technical Support taking initiative actions on cases where first level support is stuck on providing solution• Handled installations of desktops, laptops, peripheral equipment and software• Provide Support to Desktop/laptop Resources and work on day to day incidents and requests• Documented Knowledge Base Articles for 1st level Service Desk staff and also publish in Intranet for easy use of users

• Accounts receivable for B2B customers, handling insurance claims and credit balance for Doctor professionals• Worked in credit balancing - Checking the status, chasing for Bad debts/ payments, preparing management review on accounts and reconciliation of accounts

• Validate transcribed and coordinating with transcribers and manage daily data and records (evaluating performance)• Proofread/quality check the work performed by the transcriptionist• Transcribe Medical & General media audio file to Document

Proofread/quality check the work performed by the transcriptionist

• Proofread/quality check the work performed by the transcriptionist• Transcribe Medical & General media audio file to Document