Technical Support Online: Queries from client and support on any kind of technical issue in their network or computing hardware and software as well. Technical support over phone: Working with customers/employees to identify computer problems and advising on the solution Logging and keeping records of customer/employee queries Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems… Show more Technical Support Online: Queries from client and support on any kind of technical issue in their network or computing hardware and software as well. Technical support over phone: Working with customers/employees to identify computer problems and advising on the solution Logging and keeping records of customer/employee queries Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves Testing and fixing faulty equipment remotely. Show less