Gary Angel Email & Phone Number

Slough, England, United Kingdom

Slough, England, United Kingdom

Bracknell

• Tupe'd over from Logicalis June 2017
• First level escalation of calls.
• Ensure customers are updated on the status of their calls.
• Liaison with internal departments, vendors and suppliers where required
• Identifying and recommending improvements for the Data Centre operation
• BMS (Building Management System) Monitoring of power systems, UPS systems, standby generators

Bracknell, Berkshire

• First level escalation of calls.
• Ensure customers are updated on the status of their calls.
• Liaison with internal departments, vendors and suppliers where required
• Identifying and recommending improvements for the Data Centre operation
• BMS (Building Management System) Monitoring of power systems, UPS systems, standby generators
• Network & Data cabling

Reading, United Kingdom

• Managing incoming calls within the agreed SLA’s for each customer
• Answering phonecalls within a timely manner, i.e 3 rings
• Raising calls in the HEAT help desk system, and database administration.
• Providing standard technical information from our internal system.
• Producing weekly and monthly statistics from the HEAT help desk system using formula’s and excel
• Working to tight SLA guidelines – resolving emergency (SL1) calls within 4 hour time limit

Service Desk - Logging of Helpdesk calls & Take Ownership of 1st level support calls.Installing Updates & Patches on all the Companies Computers.Scheduling, Maintaining & Restoring all backup’s for all companies databases using Backupexec 9.0.Document all Procedures that are used for IT operations on a daily / monthly basis.Train new and existing operators.