Relationship Manager
Current- To identify the needs and expectations of the clients and provide them with suitable solutions.- To communicate regularly with the clients and update them on the progress of their projects, issues, feedback, etc.- To maintain a high level of customer satisfaction and loyalty by resolving any complaints or problems in a timely and effective manner.- To cross-sell and upsell the company's products or services to the existing clients and generate new leads or referrals.- To collaborate with other departments or teams within the company to ensure the delivery of quality service and support to the clients.- To monitor and analyze the performance of the client accounts and provide reports or recommendations for improvement.