Project : Contact Center/Order Management Role : SFDC Support Consultant Project Description:This application is related to Real estate application. Using this application sell the properties and store the properties information. In this application there are two modules. One is APA module and another one is Non-APA Module. In APA module, Arial Property Advisors are involved when selling the properties. In Non-APA module, Arial Property Advisors are not involved when selling the properties.Roles & Responsibilities:• Worked with the user group for requirement gathering throughout the planning and implementation.• Created new User Accounts and assigned Profiles as per their role in role hierarchy.• Defined Org wide default to restrict access from users.• Customized Page layouts for Standard/Custom objects and assigned Record Types.• Created Data Validation rules and Formulas as per business requirement.• Worked with various salesforce.com Standard objects like Accounts, Contacts, Campaigns, Reports, and Dashboards.• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, Time-dependent actions.• Involved in writing Batch Classes• Worked with Salesforce.com team when needed to resolve the issues.

Company : US Software Group & Spectra force Client : Wipro Technologies Project : ANZ BankRole : Administrator. Description:Salesforce Administrators configure and manage Sales and Service Cloud application andcreating and maintaining reports and dashboards, utilizing tools to load and cleanse data, configuring custom and standard objects, and providing support for App Exchange integration with accounting. Responsibilities• Requirement Understanding• Prepared Documentation as per projects requirement• Created Users, and Profiles, Roles, Manage Users, Page Layouts, Sales force Customization, Security Access, Users, email services. • Org-Wide Default, Sharing rules, Work Flows, Approval Process, Reports/Graphs and Dashboards

Project& Client : Delta Dental InsuranceRole : Salesforce Administrator & Support. Description: Delta Dental is proud to be America’s largest, most experienced dental benefits company founded in 1955. Made up of independent, affiliated member companies, Delta Dental is a not-for-profit organization. We offer a nationwide dental benefits program for a wide range of groups. Delta Dental member companies administer programs that provide enrollees with quality, cost-effective dental benefits. Delta Dental serves more than one third of the estimated 166 million Americans with dental insurance, providing dental coverage to more than 60 million people in more than 110,000 groups across the nation. Roles & Responsibilities: - • Creating new user accounts in Salesforce.• Configuring Salesforce for Outlook.• Manage Accounts, Contacts, Opportunities and Contracts.• Creating Profiles, Roles, Permission Sets, Sharing Rules, Field Level Security• Creating and Managing Reports and Dashboards.• Managing Workflows, Validation Rules, Formulas, Relationship Fields.• Creating and Managing Box Accounts• Creating process Documents and maintaining them in Share Point.• Come up with optimal solutions to streamline the work process.• Getting all requirements from client.• Developing Visual force pages and APEX classes.• Creation of Test classes for APEX classes.• Conducted all data migration using Salesforce.com import tool. Migrated data from MS Excel / CSV files to SFDC using Data loader.• Create custom objects when necessary. • Handle on-going customization/ alteration of Salesforce.com. • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.• Generating web services, created client class from external wsdl files.

Company : US Software Group & Spectra force April 2015 to Dec 2016Project & Client : Walmart Financial CorporationRole : SFDC Consultant Synovus Financial Corporation is a financial services company with approximately $27 billion in assets based in Columbus, Georgia. Synovus divisions provide commercial and retail banking, investment, and mortgage services to customers through 29 locally branded divisions, 280 offices, and more than 400 ATMS in Georgia, Alabama, South Carolina, Florida and Tennessee.Roles & Responsibilities: -As Salesforce Administrator:• Setup new user accounts in Salesforce for new hires.• Managing Role, Profile, Permission Sets, Sharing Rules, Field Level Security• Managing Reports and Dashboards.• Created Controllers, Triggers and Apex Classes.• Design and Invoking the Workflows to automate the Business Process • Data mapping between legacy and SFDC through APEX Data Loader. • Batch Apex Scheduling and Emailing.• Data Management like Importing/Exporting the data to and from Google legacy systems.• Work automation test on Sandbox orgs dealing with Workflows, Validations, Formulas Relationship Fields, Roll Ups• Give walkthroughs on the process flow to new hires.• Come up with optimal solutions to streamline the work process

Company : Atlas Systems Pvt Ltd Client : JNS Tech Solutions Pvt LtdRole : Jr. Associate. This project is meant to handle the delegates conference Asynchronous pattern and avoid the disrupts in the hall while meeting is going on halts all the email alerts and make improve the resource to the foreign delegates by Call sheets and schedules in the salesforce.com one who reserved 25 days before and make them provide all the on resources on the schedule time and no error prones will not take place when they have visited and campaigns are done by them after feedback given by delegates.Improved performance and also very good profits for the client business with the help of Standard Objects and customized objects helps to get back losses overcome in the organization. Financial strength of firm enhances for the organization and improved standards in client.Roles and Responsibilities:• Assign/Change Profiles and Permission sets to users • Setup new user accounts in Salesforce for new hires.• Give walkthroughs on the process flow to new hires.• Data Migration from External system to Salesforce.• Created Email Templates for Internal and External uses.• Create Reports and Dashboards for Historic Data.• Data Management and Dispatching Tickets to Users.• Handle Cases raised by Salesforce Customers seeking assistance on various features and Salesforce functionalities.• Supported the Basic Support entitlement customers involving all the above mentioned skills in my Professional Summary.• Met and exceeded expectations on all responsibilities and parameters such as Customer Satisfaction | MTD Closures | Same Day Resolution | Quality parameter