Gina Jacobson Email & Phone Number

New York, NY, US

New York, New York, United States

Greater New York City Area

Over the past 5 years, I have been promoted from Sr. CSM -> Manager, CS -> Sr. Manager, CSMy goals have been to help build a high-performing, empathetic team, help our Customers be wildly successful with Slack and continue to uplevel our business as we've gone from 400 employees -> 3,000 employees -> M&A with SFDC. I have had the privilege of:-Growing our.

Greater New York City Area

-Was the first Customer Success hire made by Slack in our East Region; hired to help build out our new East region and team (leveraging experience from Mixpanel) as well as work alongside Sales to help grow our Customer footprint-Partnered with and advised across our entire East business, focused mainly on strategic ENT/LENT Customers and select MM.

San Francisco Bay Area

-Hired as one of the first CSMs at Mixpanel with the goal of helping to build out the Customer Success organization-Helped build the value proposition of Customer Success and evangelize it internally within our product and sales organizations-Focused on new building processes to support our Customers and business (risk, sfdc tracking, EBR decks, etc)-Moved.

San Francisco Bay Area

As a Senior Manager, I oversaw a team of 8 CSMs focused on our Enterprise and Large Enterprise business. Additional responsibilities include:-Working with recruiting on CSM profiles and sourcing methods in order to hit hiring goals-Working with our internal product & sales leaders to set up a Customer Advisory Board to facilitate direct Customer feedback.

San Francisco, CA

With promotion to Sr. AM, I gained responsibilities in:-Primary POC for my Customers Executive sponsors, holding relationships with VP+ within our LENT and ENT Customer base-Working closely with our internal Csuite on our GTM strategy and building trusted relationships between our Customers and our business-Led a POD Customer Success team with two junior.

San Francisco Bay Area

-Worked within a POD Customer Success team to support our Enterprise Customers-Research & data analysis in order to provide insights to our Customers on both their use of our platform as well as industry trends-Primary POC for our Customer project teams focused on product adoption & education, use case development and driving success metrics

Malaga, Spain

Newport Beach, CA

Berkeley, CA

Newport Beach, CA

B.A., History

Activities and Societies: Phi Beta Kappa, Phi Alpha Theta, Associated Students of the University of California, H.Art Society, English in.

History