Gina Jacobson Email & Phone Number

New York, Ny, Us

New York, New York, United States

Greater New York City Area

Over the past 5 years, I have been promoted from Sr. CSM -> Manager, CS -> Sr. Manager, CSMy goals have been to help build a high-performing, empathetic team, help our Customers be wildly successful with Slack and continue to uplevel our business as we've gone from 400 employees -> 3,000 employees -> M&A with SFDC. I have had the privilege of:-Growing our East team from 1 CSM (me) to over 60 CSMs in 4 years-Building / improving numerous processes within our CS organization (Risk/Red Accounts, QBR content, Competitive narratives, Scaled Portfolio Excellence team, Value narratives and value selling, and more)-Build two new verticals from the ground up (Public Sector and LACA), which required deep cross-functional collaboration with Sales, Product, Marketing, Enablement and Recruiting. Once the verticals were established, I hired people with direct in-market experience to take the space to the next level-Engage with our strategic Customers as an Executive sponsor, pushing them to reimagine what the future of work could be and how they can leverage tools like Slack to create a productive environment for their employees-Took a leadership role in helping both our organization and our Customers pivot to a fully remote working model in March 2020 (COVID). Through a blend of product knowledge, industry research/trends and business acumen, I was able to create thought leadership POVs/recommendations to help our business and our Customer's businesses rapidly adapt to an entirely new way of working-Helped steer our teams through an IPO and large-scale acquisition by SFDC - an active part of our M&A team through Harmonization of our companies. Led our internal change management and culture functions to ensure a smooth transition for our teams.

Greater New York City Area

-Was the first Customer Success hire made by Slack in our East Region; hired to help build out our new East region and team (leveraging experience from Mixpanel) as well as work alongside Sales to help grow our Customer footprint-Partnered with and advised across our entire East business, focused mainly on strategic ENT/LENT Customers and select MM Customers -- working with Sales on pre-sale engagements (pitching, value selling) and our Customers on product utilization, use case development, and ROI -Developed expertise in the future of work, collaboration, large scale change management, agile methodology and new ways of working-Helped onboarding new leadership to Slack and educate them on the demands of our East business-Created a proposal for hiring and building out our East CSM teamWe're on a mission to make your working life simpler, more pleasant and more productive. #slack

San Francisco Bay Area

-Hired as one of the first CSMs at Mixpanel with the goal of helping to build out the Customer Success organization-Helped build the value proposition of Customer Success and evangelize it internally within our product and sales organizations-Focused on new building processes to support our Customers and business (risk, sfdc tracking, EBR decks, etc)-Moved to NYC to help open our new company office in the East region-Helped to hire the new team and support the onboarding and culture of our new members and office-Supported global LENT Customers in their product adoption, value realization, and sponsorship. Required a large amount of national and international travel.

San Francisco Bay Area

As a Senior Manager, I oversaw a team of 8 CSMs focused on our Enterprise and Large Enterprise business. Additional responsibilities include:-Working with recruiting on CSM profiles and sourcing methods in order to hit hiring goals-Working with our internal product & sales leaders to set up a Customer Advisory Board to facilitate direct Customer feedback to inform our product and business decisions-Focused on market trends in the influencer and employee engagement space to help pivot the direction of our company and product (birth of our employee engagement platform and offerings)SocialChorus® powers tens of thousands of brand advocates – employees, consumers and bloggers - to experience, create and share authentic content about brands they love. We call this new marketing category Advocate Marketing.Our award-winning Advocate Experience™ solution makes Advocate Marketing easy. We combine a comprehensive SaaS platform with a dedicated, expert team and best practices to deliver measurable social engagement with millions of people every month.Leaders in every industry, including consumer packaged goods, retail, technology, telecommunications, travel, automotive and financial services have chosen SocialChorus, the recognized leader in Advocate Marketing.

San Francisco, Ca

With promotion to Sr. AM, I gained responsibilities in:-Primary POC for my Customers Executive sponsors, holding relationships with VP+ within our LENT and ENT Customer base-Working closely with our internal Csuite on our GTM strategy and building trusted relationships between our Customers and our business-Led a POD Customer Success team with two junior resources reporting into me-Ran strategic EBRs focused on aligning the value of our platform to our Customer's business needs

San Francisco Bay Area

-Worked within a POD Customer Success team to support our Enterprise Customers-Research & data analysis in order to provide insights to our Customers on both their use of our platform as well as industry trends-Primary POC for our Customer project teams focused on product adoption & education, use case development and driving success metrics

Malaga, Spain

Newport Beach, Ca

Berkeley, Ca

Newport Beach, Ca

B.A., History

Activities and Societies: Phi Beta Kappa, Phi Alpha Theta, Associated Students of the University of California, H.Art Society, English.

History