G Ramesh Kumar Email & Phone Number

Astute and results-driven Business Operations Senior Manager with over 20 years of experience in orchestrating and leading cross-functional teams to drive operational excellence. Expert in production support, with a proven proficiency in managing the implementation and maintenance of complex projects, particularly within Oracle R12 environments. Demonstrates a robust track record of redesigning existing processes to enhance efficiency and adapt to new operational models. Possesses hands-on experience in transitioning from legacy systems to new platforms and integrating advanced technology solutions. Deep understanding of the Oracle Financials modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CM). Familiarity with accounting standards and principles to effectively configure and manage financial modules.Leading a global team of over 15 experts in Oracle and other key financial applications, providing end-to-end functional support. Responsibilities include Production Support, gathering new requirements, system configuration, and testing for implementation and maintenance projects.Key Responsibilities • Collaborate with project managers to understand the project requirements and assign resources based on key resource skill sets. • Managing and overseeing daily operations of the team and making sure all the support requests are handled within the SLA.• Managed employee performance, set clear goals, and objectives, delegated functional leader responsibilities, and inspired performance against those objectives.• Develop presentations, dashboards & KPIs to drive accountability and conduct quality assessments. • Determine staffing requirements, conduct interviews, hire, and train new employees.• Monitor incident reporting software (TFS) to ensure all SLA was met and verify that employees were following SOP when resolving issues

Bengaluru, Karnataka, India

Key Responsibilities· Providing Oracle Functional support in the production environment to global key financial application users, particularly in GL, AR, AP, and OM modules.· Troubleshoot critical production issues by analyzing the issue identifying the root cause and providing solutions.· Support, maintain, and enhance the ERP application according to the changing business requirements of Dell.· Provide enterprise architecture, designs, standards, and development recommendations.· Collaborate with project managers to understand the project requirements, work with business to understand the requirements, and draft BRD.· Drafting MD 50’s and providing designee recommendations for the end-state solution.· Drive standardization of processes and documentation across key financial applications· Create and execute test scenarios in various environments.· Overall maintenance and control of the test environments, ensuring all applications and integrations work as expected.· Implementation of application configurations in multiple test environments· Provide application training to the users and the new team members.· Manage quarterly releases by coordinating with multiple stakeholders.· Managing the TFS defects by assigning it to the team members based on the stream they own.· Raising SRs with Oracle and working on the patch activities.Key Accomplishments· Managed and trained clients and co-workers on Oracle application projects. Hired, trained, and mentored associates.· Conducted detailed and comprehensive Business Analysis by working with end users and other stakeholders to identify the system, operational requirements, and proposed enhancements.· Conducted user acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test cases, and test data to be used in testing.· Documented the current process flow and business requirements for GL, AR, and OM modules.

Key Responsibilities· Monitor accounts to identify Overdue payments and make sure overdue invoice details are sent to customers periodically.· Contact customers via Phone Calls/Emails to remind them about overdue payments and account balances.· Work with customers to resolve any billing issues.· Prepare past-due account reports for the management.· Train and mentor new hires.Key Accomplishments· Trained and mentored over 20 new collections reps to ensure they are comfortable and competent in their roles.· Implemented new collections procedures to reduce overdue accounts by 10%· Promoted as a team lead in 1 year and led new projects.· Acted as the primary contact for all the critical accounts and managed escalation calls.· Recognized as the top performer for two consecutive years.· Acted as the primary contact for the IT teams during Getpaid to Oracle migration, also helped IT teams to draft the business requirement documents for smooth system transition.· Learned the functionalities of the Oracle Collections module and trained the team.· Lead the business testing activities for system transition.

Job Profile:· Sell the products and Services of the campaign by providing the customers with the product and service information.· Maintain thorough knowledge of the client's offerings and the products/services while selling the same over the phone.· Develop a proper use of telephone script in line with the quality standards.· Identify, understand, and solve customer issues.· Maintain overall customer satisfaction through quality service.

Mba, Finance, General, A Grade

Master, Finance

Diploma, Software Technology

Bachelor, Taxation