Gregory Smith Email & Phone Number

I have created a group knowledge base where the team can collect and document common issues and solutions to make calls more efficient and support better communication. I quickly came up to speed with Configuration Manager thanks to my prior experience with LANDesk. I'm also applying my knowledge in Powershell to further simplify administration and.

I provided general help desk support while also maintaining several projects and additional responsibilities such as security patching management across a range of legacy to current operating systems, coordinating mass hardware rollouts, backup tape changes, server migration and administration.One of my best achievements while in this role was pioneering a.

As an Information Technology Field Technician at Covington Computers, I was responsible for diagnosing and troubleshooting PC issues, removing viruses, installing software and hardware, and recovering data. I also communicated with end-users and customers to ensure their satisfaction with the work performed. My skills in computer repair, malware detection.