· Guided all leasing and maintenance team and activities to ensure compliance with policy regarding operations (Ensure compliance with policy regarding operations by guiding the activities of both the leasing and maintenance team)· Supervised staff; including publishing schedules, training, performance reviews, hiring, promotion(s) and terminations· Submitted monthly commissions for leasing team and quarterly bonus for ACM and service team · Entered all community purchase orders and processed payables daily· Prepared monthly variance and projection reports for Regional Manager · Assisted in preparation of budget, and adherence to approved budget · Reviewed and approved all new leases and renewals· Sustained operating systems (LRO, Payables Nexus, eLabor, Ellis Survey, Birdeye Reviews, Yardi Voyager, AUM & Bank of America Work Petty Cash card) in accordance with company policy · Analyzed market performance and trends to prepare weekly market survey for weekly revenue management call to determine rental rates for new leases and renewals increases· Supervised vendors, secured bids for repairs and replacement work beyond capability of staff (including CapEx projects)· Enforced safety policies, regulations and OSHA compliance· 96.62% effective property audit score

· Managed three Lease Ups in a three-year period in the Dallas market · Negotiated new contracts, set up new vendors and implemented service contracts for our newest assets · Worked directly with Construction and Development teams to ensure timely delivery of units · Analyzed and monitored market conditions to ensure optimum profitability of the community · Prepared and adhere to the operating budget, maximizing income and minimizing expenses · Ensured the completion of various reports in a timely manner and made operating recommendations · Lead, directed and supervised all staff members, ensuring they are were equipped with the necessary tools for success · Assisted with hiring, coaching and evaluating on-site associates · Responded with urgency and with urgency to client/owner/resident concerns, questions, issues and requests to continuously promote satisfaction and retention · Conducted broker tours showcasing benefits of the community to ensure a high market value in the sale of the asset

· Administered daily property operations and tasks including the review of property operating software reports to ensure compliance with established policies and quality standards· Daily pricing and apartment inventory reviewed to verify both were appropriately maintained for the sales team; mid-week review of leasing target, making adjustments as necessary with the collaboration of the Post Leasing Center manager to achieve property goals · Regulated financial operations including projecting revenue, controlling expenses, and driving results; review of progress weekly with the Area Vice President using available financial reporting tools· Worked with contractors on various maintenance and capital improvement projects including planning and execution, while ensuring compliance with safety standards · Monitoring and awareness of customer contact and communication to establish the highest quality of customer service at all times· Conduct daily walk-throughs and inspections of interior corridors and exterior premises to maintain community appearance · Reviewed monthly profit and loss statements for accuracy and strategic planning/forecasting· Participated in the completion of the annual budget · Met with mortgage and other inspectors for lending, annual licensing and code compliance as scheduled. Complete the preparation and follow-up of the inspection if necessary.· Assisted during due diligence and with coordination of all efforts in a new acquisition to include implementation of new software, policies, etc. while making sure that the transition was seamless for the residents· Developed and/or implemented resident retention programs (i.e., Resident Advisory Panel) · Ensured efficiency of staff through ongoing training, instruction, counselling and leadership

· Acted as manager in the absence of property manager on a 1334-unit property with 22 associates, including a weekly full staff meeting and setting weekly sales goals for the team· Administered renewal expirations and drove renewal growth & penetration - 2009 Renewed 55.7% Rent Growth 0.1%-Budgeted for negative growth - 2010 Renewed 50.4% Rent Growth 2.9% -Budgeted for no rent growth - 2011 Renewed 52.7% Rent Growth 4.61 (Average Jan.-July)· Conducted conflict resolution for resident issues to avoid escalation to the manager · Supervised three courtesy officers including review of weekly reports completed by officers; retained all documentation recorded by officers · Oversaw Timesaver (payroll reporting software) for 22 associates & assisted manager in overtime control· Payables management & expenditure control in OPS· Posted rent and reviewed aged delinquency reports daily· Inspected move-outs to assess damages in accordance with company policy; prepared final Statement of Deposits Account & controlled write-offs to minimize bad debt

· Coordinated industry show presence, leasing sales and resident events· Provided superior customer service to guests, and prospects and current residents· Increased and cultivated resident retention· Closed sales on referrals, walk-ins and phone inquiries through lease application process.· Approved lease files for each unit· Composed monthly calendars and scheduled resident events· Developed creative marketing strategies to increase traffic and resident retention by determining market trends and property comparable · Take inventory and order monthly office supplies· Reported service requests to the maintenance team and followed up with residents