Gabrielle Easter, Csm Email & Phone Number

Atlanta, Georgia, United States

Drive self-organization and scalability of the team and products of an e-commerce/business services global platform that services the world's most successful OEMs and dealers including VW, Audi, Toyota, Volvo, and Lotus. Coordinate projects' development and releases, facilitate communications around development priorities with business teams, and liaising between business teams and development.Led strategic meetings with clients, stakeholders, and executive leadership involving scope and requirement gathering, capturing desired outcomes, communicating accurate status updates, routine project reviews and feedback sessionsConcurrently managed routine maintenance efforts and the lifecycle surrounding complex integrations, large-scale projects, and escalations and applying appropriate SDLC processes as neededMonitored and updated processes and backlogs while balancing prioritization, timeliness, and quality while identifying and communicating concerns, prioritization conflicts, and capacity to leadershipCollaborated cross-functionally to set clear expectations, refine scope, assign resources, create project plans, establish timelines, understand dependencies between teams, remove obstacles, and streamline communicationEstablished processes for managing task intake from OEM clients that improved relationships and trust between Business Teams and the Development TeamCreated and presented internal and external documentation and presentations including company wide monthly status update presentations

Atlanta, Georgia, United States

Stayed informed of and maintained a thorough understanding of all products with ability to handle in depth troubleshooting and execute all tasks and user activitiesPresented to stakeholders during internal Sprint Reviews and Client ReviewsAssisted with client-facing onboarding, product adoptions, triage response, and performance monitoringPlanned and performed testing in-line with SOW expectations and MVP requirements

Kennesaw, Georgia, United States

Phone, SMS, Chat, and Email Quickly and creatively problem solve and trouble shoot technical, service, and shopping-related issues while digitally connecting with doers trying to get more done. Provide feedback and mentor new team members.

Hefei, Anhui

Design and implement policies and curriculum for effective and engaging learning experiences. Train, schedule, supervise, and evaluate teachers and team members. Choose and implement educational software to enhance at-home study.

Hefei, Anhui

Lead students in developmentally-appropriate classroom activities. Participate in the sales experience by discussing benefits and features of classes with parents. Create exciting classroom and at-home learning content.

Kennesaw, Ga 30120

As a Customer Service Representative at Vertex Business Services, I provided exceptional customer support to Georgia Natural Gas clients. In this role, I was responsible for logging call details, addressing customer inquiries and concerns, and ensuring a positive customer experience.Key Responsibilities:Call Logging: Accurately recorded and documented customer interactions, inquiries, and issues in the company's database, ensuring a comprehensive record of customer interactions.Customer Service Skills: Demonstrated strong customer service skills by actively listening to customers, empathizing with their concerns, and providing clear and concise information to resolve their issues.Issue Resolution: Effectively addressed customer inquiries, billing questions, service requests, and concerns, striving to resolve issues promptly and to the customer's satisfaction.Product Knowledge: Gained in-depth knowledge of Georgia Natural Gas services, rates, and billing procedures to provide accurate information and assistance to customers.Information Dissemination: Provided customers with up-to-date information on account status, payment options, and energy conservation tips to promote informed decision-making.Troubleshooting: Assisted customers in troubleshooting technical issues related to their accounts or services, collaborating with internal teams when necessary to resolve complex problems.Timely Response: Prioritized and managed multiple customer inquiries, ensuring timely responses and efficient issue resolution.Conflict Resolution: Employed strong conflict resolution skills to de-escalate tense situations and find mutually beneficial solutions for customers.

Kennesaw, Georgia, United States

Partner with our customers to effectively resolve customer questions through phone, chat and email for system, or product, issues.Take ownership of customer cases from beginning to end. Identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship database.Participate in projects and as well as process improvement initiatives.Provide general reports to management as requestedParticipate in product testing and review as required Secure and keep confidential product and customer data

Valdosta, Georgia, United States

Primary responsibility is the safety and welfare of employees and customers.Create, establish and maintain an excellent customer shopping experience.Maintain and reinforce current service level standards.Provide service training and leadership to staff members.Manage customer issues with a sense of urgency and to the satisfaction of our customer.All POS terminal transactions in accordance with policy and procedureSales, Discounts and RefundsLoyaltyOpen/Closing proceduresInventory Control responsibilities to include adherence to all policies and procedures in regards to:Shipping and ReceivingPrice Management (Price Changes, Markdowns etc.)SinglesDamaged MerchandiseConducting a Physical InventorySales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:Merchandise PlacementSales floor maintenance and housekeepingPromotional event directions, materials and signagePayroll Control responsibilities to include adherence to all policies and procedures in regards to:SchedulingPayroll budget complianceTime and AttendanceTraining and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:Utilization of all available training toolsConsistent reinforcement of operational standardsLoss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.Work towards a complete understanding of managing all day to day operations.

Georgia, United States

Processed ticket sales, provided information on movie schedules, and assisted customers with seat selections.Managed cash transactions, maintained accurate cash drawers, and reconciled daily sales reports.Prepared and served concession items, ensuring adherence to health and safety standards.Assisted in inventory management, restocking, and organizing the concession stand for optimal efficiency.Welcomed and assisted customers, addressing inquiries, resolving concerns, and ensuring a positive experience.Monitored auditoriums to ensure a clean and comfortable environment for moviegoers.Assisted in crowd control, managing lines, and providing guidance during busy periods.Participated in the planning and execution of special events, premieres, and promotional activities.Collaborated with team members to coordinate tasks and maintain a cohesive and efficient workflow.Assisted in training new hires, sharing knowledge of theater operations and customer service best practices.

Full Stack Developer, Web Development

Psychology

Education