Gp Practice Staff Training Provider
CurrentWith 30 years of experience in Learning and Development, the last 12 years within the NHS Primary Care environment, I deliver workshops tailored specifically for your incredible frontline staff to address their unique pressures and demands. I specialise in training frontline staff in de-escalation techniques, covering key areas such as Conflict Management, Handling Difficult Conversations, Active Listening, Positive Patient Interactions and Advanced Communication. Certified as a MOE Coach… Show more With 30 years of experience in Learning and Development, the last 12 years within the NHS Primary Care environment, I deliver workshops tailored specifically for your incredible frontline staff to address their unique pressures and demands. I specialise in training frontline staff in de-escalation techniques, covering key areas such as Conflict Management, Handling Difficult Conversations, Active Listening, Positive Patient Interactions and Advanced Communication. Certified as a MOE Coach, I'm committed to delivering impactful learning experiences that fuel personal development and drive organisational success."WHAT OTHERS SAY:Very insightful! Learned a lot of useful info and tips and know what to bring back to my staff to improve our service (smiley face) Thank you!Very well-run course, informative and I am taking away a lot of knowledge and tools to implement in my working day. Really enjoyed itI feel I have learnt a lot more than I thought I would and it was made easier to understand, as I found this topic rather tricky before but now I feel more confident. Very good course, I learned a lot and it answered important questions around my role.Having the confidence and belief in myself that I’ve gained in these workshops.Workshops are tailored specifically for Primary Care Teams. Show less