ABOUT ME: Gallup StrengthsFinder® Results: ACHIEVER - I work hardRELATOR - I like peopleINDIVIDUALIZATION - I lead teams wellLEARNER - I'm always improvingRESPONSIBILITY - I follow throughHowToFascinate Archetype: The GravitasThis means that by nature I am a "powerful leader who builds trust through consistency."ABOUT MY WORK:When people ask me what I do, here's what I tell them: Imagine the worst experience you've ever had calling customer service. What happened? Did you get lost in the automated menu and scream “Agent! Agent!” into the phone? Did you get frustrated because the agent couldn't understand you? Did you wait on hold for 20 minutes or longer? If you answered ‘Yes’ then you already know what Waterfield Technologies is all about. We fix the reasons why people hate calling customer service. Waterfield is a work-for-hire call center (or "contact center") services company that has delivered solutions to more than 1/3 of Fortune 100 companies -- which helps them save money, increase efficiency, and solve customer problems faster.Call centers (also known as “contact centers”) turn to Waterfield when they are:• focused on transforming their IVR into an intelligent, proactive system• desperate to prevent fraud and increase payment security• under pressure to manage call center agents more efficiently because Excel just doesn't cut it
Listed skills include Marketing, Leadership, Sales, Management, and 36 others.