Chief Technology Officer
CurrentReporting to the CEO, responsible for all IT (HW, SW, Apps, Dev), Security, HIPAA Security and a staff of 6, supplemented extensively by multiple vendor relationships. Instituted and managed Information Security Programs (including policies, HW and SW) to mitigate existing and new threats as they were discovered. Developed and implemented a complete User Security Awareness Program. Implemented Robotic Process Automation (Machine Learning) to increase efficiencies and accuracy within our Claims department.Developed and implemented multiple provider portal solutions.Designed a Chatbot to handle inbound requests for data, managing security, ethical and privacy concerns.Developed and redeveloped network architecture.Automated client onboarding and configuration.