Gabriel Tapia Email and Phone Number

• Established in 2018, Tapia Vision LLC boasts a robust online presence with 20k followers across social platforms such as Instagram, TikTok, and Facebook. (@tapiavision)• Successfully provided photography and film services to over 300 clients, showcasing a proven track record of client satisfaction and project delivery.• Demonstrated versatility by undertaking projects on an international scale and across various U.S. states, including the picturesque landscapes of Hawaii.• As dedicated owners, we handle end-to-end logistics, ensuring seamless coordination with clients for every project.• Take charge of in-house responsibilities, including contract management, strategic marketing campaigns, and financial management, showcasing a hands-on approach to business operations.

• Managed a diverse portfolio of categories, overseeing an annual spend of $70M. Categories included Marketing, Global Ops, Services, Sales, Rev Ops, Corporate Dev, Customer Success, Localizations, and Public Sector. Aligned category management strategies with overarching business goals, resulting in cost savings achieved through strategic vendor consolidation and global sourcing strategies.• Partnered with global stakeholders, serving as a trusted advisor and facilitating education on sourcing strategies. Actively engaged subject matter experts to mitigate third-party risks and enhance overall procurement efficiency.• Proficiently managed legal documentations while efficiently handling purchase order and invoice issues. Demonstrated attention to detail and compliance, ensuring accuracy and timely resolution against tight deadlines, contributing to streamlined financial transactions and enhanced operational efficiency.• Collaborated with Finance Planning & Analysis to monitor budgets and align financial activities with forecasted goals. Worked closely with Legal and Information Security for vendor onboarding success.

• In my dual role as a Site Procurement Manager, I collaborated closely with stakeholders to successfully execute tight projects and achieve site goals.• Oversaw the management of indirect goods crucial for fulfilling 1.5M weekly customer orders. This included items such as corrugate, tape, packaging labels, dunnage, etc ($1.5M weekly spend). • Leading a team of 15-20 employees, I ensured the monitoring of inventory levels to prevent shortages while minimizing excess. Additionally, I took charge of sourcing and receiving all indirect goods and orders necessary for the site to successfully execute projects and events.• Worked with various vendors responsible for servicing the building, ensuring completion and execution through regular audits and daily communication. The spectrum of services covered PPE, Janitorial, Food and Beverage, Landscaping, Pest Control, equipment maintenance, and pallet services.

(Inbound & Outbound Operations) -Managed a team of 60-80 direct reports in several IB and OB departments. My role encompassed managing staffing plans to balance volume levels, coaching and developing employees, and employing process improvement skills to achieve operational goals, with a focus on productivity, quality, and safety.

• Played a crucial role in University Operations by collaborating with stakeholders and Senior Buyers to source materials essential for various operational needs, such as HVAC, Electrical, Grounds, and Plumbing teams. •Assisted in managing contracts and pricing agreements to ensure cost efficiency and operational effectiveness for diverse university operations. Performed Cost analysis and product research to ensure fair pricing and mitigate risks.

I undertook a significant project aimed at enhancing the efficiency and safety of the reclamations department. Leveraging historical data analysis, I identified areas for improvement in processing SKU times, focusing on the highest-velocity items. Utilizing lean principles and tools like spaghetti maps, I analyzed worker paths and devised a strategic plan to optimize the layout. The implementation of this plan resulted in an impressive 16-24% increase in productivity for the reclamations department.

Navigated the demanding role of providing customer service for inbound calls spanning sales, technical support, onboarding, and retention, handling both English and Spanish lines. The key focus of my role was active listening to customer concerns, ensuring accurate issue resolution, and contributing to the enhancement of the company's Net Promoter Score (NPS).

My role was centered around assisting customers in saving money on electricity by addressing unpredictable spikes in local electric bills. I honed my sales skills and effective communication strategies to engage with potential customers. A key aspect of my responsibility was guiding customers through the entire process, serving as their point of contact from the initial conversation to the final steps, while respecting their decisions and ensuring a positive experience.