At Kyndryl, my role as Senior Portfolio Manager for SAP BTP marries my expertise in IT service management with a commitment to operational excellence. Overseeing diverse engineering and operational teams, my focus lies in harmonizing project support across various clients, ensuring seamless service delivery and continuous improvement. With a rigorous process and policy-oriented approach, I've built robust relationships with clients, vendors, and partners, always with an eye on service excellence.My recent tenure as Senior Delivery Manager has honed my competencies in operations, client management, and team leadership. We've successfully integrated new services, navigated mission-critical environments, and made pivotal decisions during crucial high-stakes scenarios. A flexible change agent, I employ a positive, influential attitude, driving progress and transformation within our project services sector.