Gabriel Cooper Email & Phone Number

Whitewater, WI, US

Waukesha, Wisconsin, United States

Whitewater, Wisconsin, United States

Whitewater, Wisconsin, United States

Fort Atkinson, WI

• Provide support for the computer operations throughout Nasco's corporate and manufacturing headquarters in Fort Atkinson, WI as well as provide remote assistance to our sales office in Modesto, CA. Responsibilities.
• Consult with users to answer, evaluate, and prioritize service desk calls to determinehardware, software or system functional specification received via phone, voice mail,e-mail, walk-ups, and the service desk.
• Diagnosing general problems with computer hardware and software with ability to apply solutions to the problems.
• Ensure timely resolution of service desk calls by determining the impact to theuser by assigning an appropriate priority and resolution goal.
• Test or modify the systems or programs and create accurate documentation to support the changesor resolution.
• Administer scanning/data retention software, shipping systems, email systems, andwireless networks on a continual basis to ensure that all systems are running asefficiently and accurately as possible.

Lake Geneva

• Responsible for providing basic day-to-day technical support for the Grand Geneva properties. (Grand Geneva Resort, Golf, Spa, Ski Chalet, and Timber Ridge Hotel.) Support and repair IT hardware, software, and.
• Provide first tier technical support and incident management for resort hotel systems and employees. Escalate complex technical problems to second tier support.
• Respond to and resolve group or guest user issues.
• Respond and resolve first tier user access requests.
• Provide mobile device support for cellphones and tablets.
• Troubleshoot and escalate hardware, software and application incidents for 3rd party service vendors.

Jefferson, WI

• Led New Dealer acquisitions team. (OPE, Honeywell, Residential, and commercial channels)
• Led the team with call reports, training, contract negotiations and the closing of sales.
• Brought Acquisitions channel back on track to dealer totals meeting or exceeding monthly goals in 2014
• Lead new hire training for both channels. (6 week training)
• Assisted in implementing the Dealer Acquisitions Lead Team. (New team specifically hired for calling prospects.)

Waukesha, WI

• Covered the Southeast/Mid-Atlantic region for the Outdoor Power Equipment channel.
• Managed accounts within the outdoor power equipment channel.
• Traveled the territory once every 4 weeks, meeting current accounts and new prospects.
• Grew assigned territory by 28% from 2013. (Mid-Atlantic, Southeast, Ohio and Michigan)

• Contacted companies on behalf of their HVAC Distributor and set them up for sales and service of Honeywell Generators.
• Contacted 100-150 companies per day by phone and email.
• Consistently exceeded goal of dealers per month.
• Assisted in teleconferences with new dealers.

Southeast Wisconsin/Northern Illinois

Cover area of local retail chains that carried Sharp televisions. Spoke with sales associates, and customers about the benefits of Sharp televisions over the competition in the market.

Waukesha, WI

Assisted customers in their purchasing needs. Helped with technical support in the computer electronics field.

Phoenix, Arizona Area

It Network Specialist, Information Technology

Activities and Societies: Network Enterprise Administrator Technical Diploma - Fall 2016 IT Network Specialist Associate Degree - In.

Real Estate, Certificate

Education record