Unit Lead
Current- Assign account coverage to team members and manages expectations.- Delegate tasks as needed and ensure to run back-up system when an employee is out.- Provide feedback to supervisors regarding employee performance and conduct.- Conduct employee coaching and one-on-ones regarding performance and compliance to company policies.- Implement company policies and procedures and prepare documentation where required.- Read and analyze customer’s technical specifications for motors based on different industry requirements and standards.- Create quote/motor proposals making sure they are technically accurate and consistent with Nidec’s quality standards.- Respond to inquiries from sales engineers and application engineers about the motor design offered and other application questions.- Handle Mid-tier to top-tier accounts.- Accept escalations from the team and provide second line technical support through telephone and email. Escalates technical or non-technical problems that are unable to be resolved on the spot to the proper escalation channel.- Perform other duties and responsibilities as assigned.