Gabriel L. Email & Phone Number

Redwood City, California, US

Redwood City, California, US

• Manage a pre-sales enablement team on efforts ranging from prospects and customers to Channel partners, Sales Ops, Business Development and Product teams to conduct data center designs validation and deployment.
• Advise sales teams on a range of approaches to planning and gathering information across functional and cross functional projects
• Identify and anticipate project engagement needs on behalf of the team's projects to advise team members when required
• Recommend communication requirements that improve sales team communications standards
• Apply lateral and strategic thinking to analyze available information & engage with internal teams to resolve
• Apply established processes, standards, and tools while creating/maintaining a highly collaborative environment

Redwood City, California, US

• Managed team to deliver an average of 40+ projects & programs per year that yield $400K+ MRR through the full software development lifecycle
• Promoted portfolio, program, and project management maturity through the creation and implementation of best practices and tools to establish an effective project management methodology
• Championed the creation and adoption of the Global Sales organization SharePoint site to centralize the program’s key information and tools to better serve the internal stakeholders in terms of clarity, accuracy and.
• Led & established a clear vision and mission with objective key results (OKRs) that drove success & brought inclusive programsAchievements+++++++++++++++
• Impact Player Award (Q2-20)
• Ultimate Team Player Award (Q4-19)

Coconut Creek, FL, US

• Pioneered new processes and workflows aimed at streamlining post-delivery releases initiated by clients, resulting in reduced team member involvement and early revenue capture.
• Served as an intermediary between the company and clients, ensuring timely and effective resolution of incoming requests via email, phone, and proprietary ticketing system.
• Identified and translated technical issues reported by clients into actionable processes and solutions.
• Negotiated deadlines and deliverables with clients and collaborated with cross-functional teams to allocate resources effectively.Achievement+++++++++
• Appointed to lead Post Delivery Releases workflow given the expertise acquired in multiple departments within the company. During 6 months, over 60 engagements were undertaken generating more than $45,000 in net revenue.

Coconut Creek, FL, US

• Performed functional, regression, UI, and unit testing for multiple ongoing projects in cross browser environments including mobile devices
• Collaborated with the engineering teams to meet the standards of the contract for each specific project
• Participated in meetings such as kick-off, walkthrough, and technical review to actively contribute to the success of the project throughout the life cycle
• Leveraged Test Case Manager (TCM) and AWS console to run and monitor automated test case scripts

Coconut Creek, FL, US

• Supervised and orchestrated translation workflows for over 30 clients with multi-language websites, collaborating seamlessly with global, cross-functional teams including internal stakeholders and vendors.
• Managed project deliverables in a fast-paced environment, ensuring alignment with cross-functional internal teams to meet deadlines throughout the Product Life Cycle (PLC).
• Leveraged the Ticketing & CRM system (TM2) to create and resolve an average of 50-60 tickets daily, addressing content localization, technical development, and quality assurance issues.
• Reviewed, proofread, and edited offline documents in languages such as Italian and Spanish, facilitating discussions with linguists to enhance project quality.Achievements+++++++++++
• Appointed as Team Leader for exemplary leadership and account management skills.
• Promoted to the Web QA Tester, showcasing proficiency in quality assurance and testing processes.

Eagan, MN, US

• Audited calls on daily basis looking for areas of improvements and training opportunities for the agents on the floor (200 +)
• Created, organized and held workshops to introduce new products to agents on monthly basis.
• Worked closely with team managers to set strategies on how to drive success within the team and improve the KPIS
• Presented solutions to improve processes and call flow by the constant analysis of calls.

Eagan, MN, US

• Provided technical support on configuration, installation and maintenance of networks and OS to residential and commercial clients.
• Delivered training to new hires on networking, software, security systems and operating systems utilized by the company.
• Identified every client’s needs and pitch for a product/service sale.
• Created and tracked Daily Logs/Ticketing System (CRM) for payments and resolutions.Achievements+++++++++++
• Among the 5 top agents (out of 200) for 2 continuous quarters achieving all 4 weekly KPIs (AHT, RPC, CRS, FCR)
• Held Team Captain Position for over 3 months

Syracuse, IN, US

• Addressed and resolved requests by clarifying desired information; completing transactions and redirecting them to the appropriate department.
• Created and tracked Daily Logs/Ticketing System (CRM) for payments and calls
• Communicated with customers to track products' efficiency; documented and reported inconsistencies.

Bachelor Of Arts - Ba, Language Interpretation And Translation

Bachelor Of Applied Science - Basc, Supervision And Management

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies