Senior Automotive Technician
Elk River, Minnesota, United States
Preformed preventive maintenance (oil changes, tire rotations, fluid replacements, etc.) on passenger vehicles.• Achieved a service location milestone: 98% of service completed within 20 minutes, ranking No.1 in the state of Minnesota• Developed relationships with repeat customers by logging important notes about their vehicle in POS system• Discussed maintenance schedules with customers to ensure vehicle owners were aware of the different services they should consider• Explained the benefits of each service, why it's important, and what might happen if issues are left untouched• Mentored colleagues in order to improve performance across the entire team, which ultimately increased sales via upsells (tire rotations, fluid replacements, etc.) •