Gabriel Matallo Email & Phone Number

Galway, County Galway, Ireland

Galway, County Galway, Ireland

Galway

I have worked and been trained with various communication methods including phone, chat and email support for delivering the best possible outcome for customers. Communication including troubleshooting customer's issues and dealing with irate customers as a point of contact for others unable to deal with a more serious issue. Creating connections with customers ensuring their experience is a positive one. I am the face of EA, supporting customers with their issues. It is my aim to ensure that each potential and existing customer have a pleasant experience while resolving their issues. Acting as an extension of the firm’s brand and core values, this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient manner. • Provide first contact resolution of customer issues via chat, e-mail and Phones.• Troubleshoot and handle the most complicated and sensitive of customer inquiries.• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.• Take personal ownership of customer requests and provide a WWCE world-class level of support.• Maintain accountability for accurate and timely assistance to our customers.• Provide exceptional customer experience as measured through customer surveys and internal SLAs.• Maintain security and confidentiality of WWCE internal information and customer/account information.• Respond to general customer inquiries.• Escalate and communicate any customer well-being issues.• Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.

Galway, Condado De Galway, Irlanda

Campinas Area, Brazil

• Electronics sales administration. • Ensure safe purchases for the customer and also offer a post-sales to keep the customer satisfied , offering on-sale products and news. • Offer to customers a friendly service, providing the cutting edge technology .• Market research to update the system with the most modern technology products. • Marketing action seeking ways to improve sales, using promotions, advertising, Internet, social networks, using digital marketing resulting in a high return on investment.• Definition of product portfolio and negotiation with suppliers.• Pricing strategy through analysis of competitors and business profitability.• Customer Services through applications and online chat, email and online banners.• Logistic Contract Management.• Physical and online inventory control.• CRM methodology to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth (Marketing automation, Sales force automation, location-based services).• Since 2010 the e-commerce developed a number of 110.000 customers with a revenue of 1.5 Million BRL in the year of 2015.• Fraud and Risk management.

Campinas

Recruitment Consultant - Engineering and Manufacturing

Campinas E Região, Brasil

• Elaboration of technical and commercial proposals (consulting services, software tools for planning, operation and optimization of wireless networks, Data Base (topography, Morphology, Image, Vectors, canopy, Building heights), training of Wireless System, Engineering Services (LOS, DT, TSS); • Participation in electronic bids.. • Analyze and study the financial market to find solutions for company´s problems and improve CelPlan´s profit.• Technical/Commercial support, post sales, strategic planning, consultancy for companies in Wireless segment, among other commercial activities, focused on improving CelPlan’s market share.• Responsible for Invoicing Management activities for clients such as Nokia, Huawei, EADS, ZTE, Claro, Vivo, Petrobras and others), action plans to follow invoices, accounting and invoicing.• Contract Management.

Louveira

• Telephone support to end-user community for computer and telephone hardware, software and network related problems and questions pertaining to Windows operating systems, Microsoft Office and printing. • Provide on-site problem resolution in systems when needed. Provide courteous and efficient resolution of problems with guests as well as internal employees. • Help to setup, administer and maintain a Windows server Active Directory domain. • Ensure problem ownership and promote end-user satisfaction. • Provide technical support to ensure end users can accomplish their jobs.

Campinas E Região, Brasil

Responsible for Invoice Management activities for all Mexico, such as Conciliation, analysis and Credit Management - covering plans of action to follow invoices, accounting and invoicing. Daily reports for the management team for the countries involved on the process (Mexico, Argentina and Brazil). Direct interaction with brand teams, negotiating behalf the management team and dealing with critical situations on a daily basis.

Engenharia Elétrica, Ênfase Em Telecomunicações

Master Of Business Administration (Mba), Gestão Empreendedora De Negócios