In my capacity as a Peer Advisor, I adopt a proactive strategy to address escalated advising tickets from Peer Mentors and other teams, offering professional guidance to international students. This involves addressing inquiries, resolving issues, and navigating students through course planning using various tools, predominantly via email or video calls. A pivotal aspect of my role is troubleshooting errors within diverse programs, and when necessary, effectively escalating tickets to the Technical Support team. My dedication lies in guaranteeing a seamless advising experience for students, thereby contributing significantly to the overarching success of the advising process.

As an essential team member, I actively participated in coordinating and overseeing imports from various sources, with a focus on China, Brazil, and Northern Europe. I implemented continuous improvements through objective measures, generating and presenting weekly reports to our clients in meetings and providing detailed monthly reports. I maintained close collaboration with transportation agents, customs brokers, shipping companies, and other key partners to ensure smooth execution throughout the entire logistics process.

In my previous role, I played a crucial part in controlling and monitoring armored units, ensuring a secure flow of entry and exit. My focus was on optimizing logistics and implementing rigorous security protocols. I consistently demonstrated commitment to maintaining high safety standards, making a significant contribution to logistical integrity and asset protection.

Dedicated and results-driven Computer Repair and Support Specialist with 2 of experience providing expert technical assistance to individuals and small businesses. Proficient in diagnosing and resolving hardware and software issues, optimizing system performance, and delivering exceptional customer service. Adept at installing and configuring computer systems, conducting upgrades, and ensuring seamless operations. Known for combining technical expertise with strong communication skills to educate clients on best practices. Proven ability to work independently and meet deadlines in fast-paced environments.

In my role as an Administrative Receptionist, I not only received medical orders and scheduled medical appointments but also actively coordinated patients and ensured a smooth flow in the admission process. My ability to multitask was evident in resolving issues under pressure, handling billing, and managing the cash register with precision. Additionally, I conducted the transcription of medical reports and possessed in-depth knowledge of medical equipment and studies, enabling me to provide comprehensive and accurate guidance.

I actively contributed to a team overseeing the monitoring and control of the inbound and outbound movement of inputs, raw materials, semi-finished, and finished products. Additionally, I played a crucial role in decision-making regarding the destination of transported products, a determination directly influenced by production stock levels and other contributing factors. Collaborating closely with various teams, including transporters, producers, refrigeration facilities, engineers, quality control personnel, and third-party entities, I ensured an efficient logistics process and participated in strategic decision-making. The use of tools such as Excel for stock control and specialized programs for truck weighing facilitated the precise evaluation of critical factors, aiding in determining the optimal destination for transported products.