Being raised during the buzz of the Computer Age, it came natural to me to be the source of knowledge in all things tech for friends and family. I have evolved and refined those skills through education and professional experience to allow myself to be a valuable guide to both personal and professional technical ventures.

over the course of my contracted role as Lead Training Navigator, I guide my team in the daily operations of managing JFS Care's caregiving training program, LA A.C.E. My team aids the working caregivers in onboarding for classes, managing their schedules, and applying for incentive claims through the California State Government Grant, CalGrows.

- Assisted clients and/or their teams with one-on-one troubleshooting of both hardware and software issues.- Fostered a positive, team-based culture across several campuses through organized team building outings and events.- Gathered and maintained project requirement lists.- Provided weekly project updates including action item updates.- Scheduled and coordinated project reviews and follow ups on assigned actions.- Effectively and accurately communicated project and daily operations statuses to the project team.- Assisted with maintaining and monitoring project plans, project schedules, work hours and inventory ledgers.- Assisted with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.- Documented and followed up on important actions and decisions from team meetings.- Collaborated with various regional teams responsible for project resources and ticket resolution.- Assisted with daily monitoring of the ticketing system, reassigning tickets where required.- Produced regular reports as needed.- Assisted with identifying trends or recurring problems and escalated to management for resolution.- Assisted with locating and defining new process improvement opportunities.- Helped to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.- Worked closely with Department Leads/Project Managers to understand and maintain focus on solutions to their analytical needs, including assisting with identifying critical metrics and patterns, and delivering actionable insights to relevant decision-makers.