Gabriel Toader Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

Troubleshoot issues reported by a client involved in the banking domain through Service Now.Share specific cases with the team to improve our knowledge of new situations.Find repetitive situations and develop plans to stop them from happening.Keep a close contact with the developers by discussing potential bugs.Log bugs and track the progress until the resolution using the Jira platform.Support and make sure production is always running properly, checking affected backends,Modify and ensure database changes are correctly done.Participate in the implementation of new releases and find potential risks.Raise Enhancement Requests in line with the customer needs.

Incident and Problem Manager for a French car manufacturing company - LSS (live system support).Ensure technical & functional consistency of the applications.Change Planning and Supervision for the technical operations that impact the applications.Monitor the application and ensure continuity of the service (Incidents, Jira).Evaluate and approve or decline requests for application changes.Ensure the functional consistency of the application according to the business orientations.Oversee preventive and corrective maintenance works done by infra or dev teams.Be the main point of contact for the stakeholders (business, developers, support team).Create clear procedures for production activity through written knowledge articles.Weekly reporting the project status to the business (Changes, Bug fxies, Jira progress).Guarantee the service level of the attached IT perimeter according to contractual aggreement.

Research, resolve and respond to complex issues through Service Requests logged by customers (internal and external) on Oracle Retail products.Contribute to Knowledge Management content creation and maintenance.Participate in Root Cause/Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle Retail products.Keep track of bug progress and Escalations.Debug code related issues and provide potential design solutions.Manage the implementation of new Cloud solutions for external customers, ensuring the SLAs are respected.Organize weekly meetings with the external customers to present the project status and assess the risks associated.Follow up with internal teams (support, dev) in order to progress the subjects escalated by the client in their Cloud implementation project, according to the Agile methodology.

Luxembourg

Consultant with GFI, Supporting approximately 4500 users.Triage and solve logged technical incidents using ITSM SDE.Debug VPN and network related issues.Create and maintain knowledge articles.Update internal stakeholders about the projects status.Monitor network status for external offices, upgrade and install routers, firewalls.Train newcomers and ensure their on-boarding process.Support bank users on technical issues.Configure switches and routers.Make sure all company computers are upgraded with the latest version of software.

Bucharest, Romania

Troubleshoot customer requests related to the Axway Managed File Transfers products. (Gateway, Interpel, Secure Relay - Router Agent and Master Agent).Prioritize cases based on severity and environment (PROD/UAT/SIT).Test, reproduce and discuss with R&D team about the bugs found and communicate the enhancement requests received from each partner.Configure Virtual Machines to mimic customer environments.Troubleshoot network related issues (DNS, IP configurations, Firewall, Server configurations, network protocols such as FTP, FTPS, SFTP, PHSE, AS2).Handle production down situations.Find workarounds if the problem cannot be solved at the given moment.

Bucharest, Romania

Provide Level 2 support and answer to tickets received from business users related to Oracle EBS Financial modules (Payables, Procurement, iExpense).Find workarounds and check with devs for permanent future solutions when RCA is not possible.Solve ad-hoc requests in a critical time as per the business needs.Perform root cause analysis and test scenarios in order to find any risks.Create training documents, share them with the team, while maintaining existing articles.Check and fix the errors which appeared over night in the automated jobs/concurrent programs.Develop reports based on the Oracle EBS database using Oracle SQL.Prepare training presentations for team members.Create knowledge base articles on recurring errors which would help the end users.Maintain relations with the business units through key contact points.Find enhancements and implement them with the help of DBAs and developers.Communicate sensitive situations to the management in order to avoid escalations.Design the Knowledge Base using Sharepoint and maintain it based on new requirements.

Bucharest, Romania

Design brochures for marketing purposes using Adobe Illustrator and Microsoft Word.Using Google Analytics, FollowerWonk and Facebook Analytics, determined the best marketing strategies to attract and retain followers.Producing effective and engaging content for Facebook and Twitter accounts.Improved SEO, making sure the articles written for the client are in the top results.