Business Transformation• Streamlined processes and reduced close time by 2 days, while identifying further opportunities for improvement.• Reduced client issue backlog by implementing quick wins, updating procedures, and aligning activities with firm's goals.• Efficiently managed project engagement status reporting for leadership across multiple projects and client, contributing to the continuous effort to further reduce close time.• Created and maintained comprehensive project documentation, including key decisions, process flows, and service level agreements, ensuring clarity and transparency throughout the project lifecycle.• Managed order management and offer management workstreams for client transformation program.• Actively led and coordinated the business unit and development team to drive the workstreams towards the completion of phase 1, achieving key milestones and project deliverables.• Analyzed the transition of over 300 FTE activities for over 60 facilities to the global business center.• Developed a comprehensive future state design for accounting and finance activities migrating to the global business center, resulting in a finalized design plan that met the organization's requirements.• Supported on-site transition of activities of the first facility and managed the transition for two additional facilities.

Managed transcript orders through monitoring emails and applying information to spreadsheet data. Used communication skills to answer questions and assist students with class registration as well as other general registration questions. Sorted and filed add forms, enrollment certifications, drop forms and mail received

I am responsible for the making of the university identification cards as well as providing the necessary access and information for cardholders. I manage the memberships of students access to recreational facilities as well as process parking cards for UNC employees.