• Established and recruited the studio test team, ensuring alignment with project needs and goals.• Fostered and maintained effective relationships with external QA teams, optimizing collaboration and efficiency in testing processes.• Collaborated with engineering and production leadership to develop and implement streamlined processes and best practices, enhancing project workflows and product quality.• Provided guidance and mentorship to team leads and testers, facilitating professional growth and development within the team.• Effectively managed the workload of a dynamic and fast-paced team, ensuring deadlines were met and quality standards upheld amidst high project demands.• Developed and implemented comprehensive test plans and strategies, encompassing various testing methodologies such as functional, regression, compatibility, and performance testing.• Conducted regular reviews and assessments of testing processes and procedures, identifying areas for improvement and implementing corrective actions to optimize efficiency and effectiveness.• Led cross-functional collaboration efforts between QA, development, and other departments to resolve issues, mitigate risks, and ensure alignment with project objectives.• Acted as a primary point of contact for escalated issues and concerns related to quality assurance, demonstrating strong problem-solving skills and a commitment to delivering high-quality products.• Established and nurtured a productive partnership with an external QA vendor, defining service level agreements (SLAs), and facilitating regular communication to ensure alignment with project requirements and expectations.

• Managed quality assurance support for Android-based mobile POS software and the accompanying hardware. • Participated & led project planning meetings related to milestones and test execution. • Worked with Product, Operations, and Customer Support teams to refine testing and determine required tests for each release. • Coordinated resource allocations, created work assignments, maintained timelines/milestones and ensured compliance with quality standards. • Distributed and ordered POS hardware for the QA team.

• Managed quality assurance, localization, and customer support efforts across multiple titles.• Participated in project planning meetings related to game design, milestones and test execution.• Setup and worked with localization teams and developers to maintain and manage localization packages and ensure language requirements were met.• Worked with development and production teams to collaborate with outsourced QA resources in Spain, India, Canada, and Romania. • Acted as a liaison between customer support and production teams to ensure that the most critical customer facing issue were known.• Worked with the tech and legal teams to ensure privacy standards were being met.• Collaborated with production and development teams to ensure that the most serious issues were being addressed.• Coordinated resource allocations, created work assignments, maintained timelines/milestones, and ensured compliance with quality standards.

• Wrote and maintained up to date test plans for each project based on documentation provided by production and cases found while ad hoc testing.• Managed the QA cycle of multiple titles from pre-alpha to release and beyond, on over nineteen platforms including iOS, Android, Amazon, Windows 8/8.1/10, and Windows Phone 8/8.1/10• Coordinated resource allocations, created work assignments, maintained timelines/milestones, and ensured compliance with quality standards.• Managed a QA team of up to 16 testers. • Coordinated test efforts with offsite QA teams in Palo Alto, India, New Zealand and Romania.• Trained and mentored multiple testers, helping in their professional development.• Remained in constant communication with all project stakeholders as to the state of their project.• Assisted QA management in the interviewing and hiring process.• Remained hands on for all projects, identifying, troubleshooting, and filing all issues in a clear and concise manner.• Managed device inventory directly related to my team’s projects.

• Found defects and bugs quickly, which helped my team to meet deadlines consistently.• Trained new team members and wrote instructional documents.• Researched and fixed errors on new devices and platforms.• Isolated, replicated, and reported defects. Verified defect fixes.• Executed and evaluated manual or automated test cases and reported test results.

• Completed Test Scripts, analyzed bugs and interacted with development team members to help fix defects.• Identified any potential network quality issues using a defined network stress testing procedure and escalated potential quality issues immediately to management.• Consistently performed well under tight deadlines with some titles releasing within weeks of each other.