Gabriela N. Email & Phone Number

Barcelona Area, Spain

Barcelona Area, Spain

• Evaluated clients' credit data and financial statements to determine the risk involved in opening credit accounts.
• Created a process to ensure that customers' credit limits are adequate.
• Reconciled the accounts receivable ledger to guarantee that all payments were accounted for.
• Located and contacted debtors to inquire about payment statuses.
• Reviewed and analysed suspicious credit card transactions to prevent fraudulent activities.
• Deescalated customer complaints including delivery issues, returns, credits and refunds and tailored solutions.

Barcelona, Catalonia, Spain

• Managed existing B2B accounts to refine extensive technical knowledge of a portfolio of 2000+ products, ranging from office headsets to advanced telephone systems and two-way radios.
• Responded to emails and phone enquiries in a fast-paced environment.
• Assembled accurate, rapid cost calculations and provided customers with optimal quotations that align with the customer's needs and budgets.
• Immersed new hires into systems, product knowledge, and processes and developed a staff training manual.
• Planned daily schedules to include both inbound & outbound sales, sourcing potential leads and aftersales service.

Palisades Park, NJ USA

• Contacted carriers to negotiate pricing, coordinate arrangements, and issue instructions for shipping and delivery.
• Reduced international shipping costs by 40% and boosted overseas revenue.
• Assembled work orders, bills of lading, and shipping orders to route materials and determine shipping methods.
• Recorded weight, charges, space availability, and damages & discrepancies for accounting and record-keeping.

Newark, NJ USA

• Billed and mailed Invoices.
• Complied and sorted documents, such as invoices and checks substantiating business transactions.
• Performed calculating, posting and verifying duties to obtain financial data for use in maintaining accounting records.
• Verified details of business transactions, such as funds received and disbursed, and total accounts.
• Answered customer’s questions.
• Open new accounts.

Newark, NJ

• Front Desk Reception
• Sent/Coordinated Standard Faxes, scanning and e-mailing documents.
• Maintained supply from and order office supplies.
• Arranged travel arrangements (car rentals,air,hotel)
• Coordinated conference calls and meetings
• Arranged and Maintained accurate filing system

Woodridge, NJ

• Responsible for online phone facsimile orders as well as providing product information.
• Assisting distributors as well as sales man with orders inquiries and follow-up to ensure customer satisfaction
• Import documentation (Germany, Netherlands, Italy) sea freight air freight.
• Documenting/Recording Information-Entering, filing,recording,storing or maintaining information in either written form or by electronic/magnetic recording.
• Performed general secretarial work, including answering phones, filing, preparing correspondence, and making travel arrangements.
• Order manufacturing materials.