Gabriela N. Email & Phone Number

Barcelona Area, Spain

Barcelona Area, Spain

•Evaluated clients' credit data and financial statements to determine the risk involved in opening credit accounts.•Created a process to ensure that customers' credit limits are adequate.•Reconciled the accounts receivable ledger to guarantee that all payments were accounted for.•Located and contacted debtors to inquire about payment statuses.•Reviewed and analysed suspicious credit card transactions to prevent fraudulent activities.•Deescalated customer complaints including delivery issues, returns, credits and refunds and tailored solutions.•Processed daily web and Amazon orders while managing e-commerce platforms.

Barcelona, Catalonia, Spain

•Managed existing B2B accounts to refine extensive technical knowledge of a portfolio of 2000+ products, ranging from office headsets to advanced telephone systems and two-way radios.•Responded to emails and phone enquiries in a fast-paced environment.•Assembled accurate, rapid cost calculations and provided customers with optimal quotations that align with the customer's needs and budgets.•Immersed new hires into systems, product knowledge, and processes and developed a staff training manual.•Planned daily schedules to include both inbound & outbound sales, sourcing potential leads and aftersales service.

Palisades Park, Nj Usa

•Contacted carriers to negotiate pricing, coordinate arrangements, and issue instructions for shipping and delivery.•Reduced international shipping costs by 40% and boosted overseas revenue.•Assembled work orders, bills of lading, and shipping orders to route materials and determine shipping methods.•Recorded weight, charges, space availability, and damages & discrepancies for accounting and record-keeping.

Newark, Nj Usa

•Billed and mailed Invoices.•Complied and sorted documents, such as invoices and checks substantiating business transactions.•Performed calculating, posting and verifying duties to obtain financial data for use in maintaining accounting records.•Verified details of business transactions, such as funds received and disbursed, and total accounts.•Answered customer’s questions.•Open new accounts.•Gave daily updates to customers on telephone, and faxed status reports.

Newark, Nj

•Front Desk Reception•Sent/Coordinated Standard Faxes, scanning and e-mailing documents.•Maintained supply from and order office supplies.•Arranged travel arrangements (car rentals,air,hotel)•Coordinated conference calls and meetings•Arranged and Maintained accurate filing system•Set-up, Maintained and followed through on containers coming from China.•Prepared and processed job project files.•Provided personalized service to president of company.•Was instrumental in preparing sample boxes that were sent to customers.•Directed services, such as maintenance, repair, supplies, mail and files.•Directed callers to destinations•Recordered name, time of call, nature of business and person called upon.•Performed variety of clerical duties and other duties pertinent to establishment.

Woodridge, Nj

•Responsible for online phone facsimile orders as well as providing product information.•Assisting distributors as well as sales man with orders inquiries and follow-up to ensure customer satisfaction•Import documentation (Germany, Netherlands, Italy) sea freight air freight. •Documenting/Recording Information-Entering, filing,recording,storing or maintaining information in either written form or by electronic/magnetic recording.•Performed general secretarial work, including answering phones, filing, preparing correspondence, and making travel arrangements.•Order manufacturing materials.•Complied hourly and other information required for payroll.•Handle employee benefit matters•Member of the voluntary Emergency Response Team•Filed and followed-up with workers compensation reports.